Charging a higher fare because you're diverting trains

grahame

Administrator
Hero Member

Posts: 44052

Charging a higher fare because you're diverting trains - is this right?

« on: August 18, 2022, 09:12:10 »

The super off peak fare from Westbury to London is £35.70 using the direct route via Newbury. But on Saturday, the railway operators find themselves incapable of running a service from Westbury to London via Newbury and are only providing trains via Swindon which they are offering only at a higher super off peak fare of £38.70.

Is it right that GWR^▸ are charging a higher fare when they are failing to provide the service that they're supposed to? At the very least, should they not be offering tickets via the slower / longer route at the same price as on the route they aren't serving on the Saturday even though it's in their contract to do so?


	Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

ChrisB

Transport Scholar
Hero Member

Posts: 13356

Re: Charging a higher fare because you're diverting trains - is this right?

« Reply #1 on: August 18, 2022, 09:46:44 »

Outside of contract requirements owing to strike action.

BUT, and it's a BIG but, yes, they should. Unfortunately, Jane Jones (who can be relied on to get things done) is on leave, and therefore unavailable. I'll try Richard Rowland instead.


	Logged

ChrisB

Transport Scholar
Hero Member

Posts: 13356

Re: Charging a higher fare because you're diverting trains - is this right?

« Reply #2 on: August 18, 2022, 13:11:26 »

Wow! Success already.....

Quote

Hi Chris, thanks for highlighting. This is being rectified overnight so you should be able to buy the cheaper ticket tomorrow.

Richard Rowland | Customer Service & Operations Director | Great Western Railway

Excellent, thank you Richard.


	Logged

TonyK

Global Moderator
Hero Member

Posts: 6643

The artist formerly known as Four Track, Now!

Re: Charging a higher fare because you're diverting trains - is this right?

« Reply #3 on: August 19, 2022, 10:09:36 »

This has to be the quickest resolution to a campaign ever. Nice one, Chris!


	Logged

Now, please!

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »