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Great Western Coffee Shop > All across the Great Western territory > The Wider Picture in the United Kingdom > DfT, organising the degrading of the passenger experience.
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Author Topic: DfT, organising the degrading of the passenger experience.  (Read 1322 times)
Mark A
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« on: June 30, 2024, 11:43:51 »
SWR» (South Western Railway - about) responding on Twitter to a passenger giving feedback that threatening announcements do not make for a positive journey experience for them. I'm sure that certain other TOCs▸ (Train Operating Company) are also under a similar regime:


"The announcements on our services are a requirement set by the Department of Transport. This is something we have no choice but to comply to. ^SE"

Mark


https://x.com/SW_Help/status/1807175086266294630
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Fourbee
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« Reply #1 on: June 30, 2024, 14:22:20 »
If you have a railcard discounted ticket that is rejected by a SWR» (South Western Railway - about) gateline, that's likely to be down to the DfT» (Department for Transport - about) as well and their ticketless travel survey this period.
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a-driver
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« Reply #2 on: June 30, 2024, 19:47:18 »
Quote from: Mark A on June 30, 2024, 11:43:51
SWR» (South Western Railway - about) responding on Twitter to a passenger giving feedback that threatening announcements do not make for a positive journey experience for them. I'm sure that certain other TOCs▸ (Train Operating Company) are also under a similar regime:


"The announcements on our services are a requirement set by the Department of Transport. This is something we have no choice but to comply to. ^SE"

Mark


https://x.com/SW_Help/status/1807175086266294630

Just shows the extent of the micromanagement.
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PhilWakely
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« Reply #3 on: July 01, 2024, 09:57:43 »
Quote from: Mark A on June 30, 2024, 11:43:51
SWR» (South Western Railway - about) responding on Twitter to a passenger giving feedback that threatening announcements do not make for a positive journey experience for them. I'm sure that certain other TOCs▸ (Train Operating Company) are also under a similar regime:


"The announcements on our services are a requirement set by the Department of Transport. This is something we have no choice but to comply to. ^SE"

Mark


https://x.com/SW_Help/status/1807175086266294630

I don't recall similar 'threats' on GWR▸ (Great Western Railway) services.
« Last Edit: July 01, 2024, 10:23:29 by rogerw » Logged
ChrisB
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« Reply #4 on: July 03, 2024, 20:40:53 »
There are on certain other operators - eg Chiltern, who had to go back to the DfT» (Department for Transport - about) to allow them to soften their appalling messages.
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