not a good few days

hornbeam

Full Member

Posts: 90

not a good few days

« on: January 17, 2011, 14:26:59 »

Not been a good few days on the Newbury line.

I get the 5.15 from Newbury racecourse in the evening (never once been on time, only a few mins late but what^s the point in a timetable if you don^t stick to it) and the 8.12 in the morning from Reading.
One evening last week it was 15 mins late- no apology from the driver. Both on Friday night and this morning it^s been even more packed than normal. On Friday it resulted in people being left behind at Theale and this morning at Reading west. Now, over the last 6 months it^s become the norm for it to be a two car set instead of a three car in both the morning and evening. So the only announcements the driver makes is ^move right down inside the carriage^ followed by ^ for those unable to get on the train please stand clear as I need to shut the doors^. Pathetic. Not even a sorry. I don^t know what greats me more, the fact the train has never arrived on time in two years, the fact we have lost a carriage or t6he fact the as usual the level of customer care from First is lacking. Now of cause I could write to first, but a generic reply will only wind me up further. Glad to see its worth the extra ^13 a month!

Rant over. Angry


	Logged

Tim

Hero Member

Posts: 2738

Re: not a good few days

« Reply #1 on: January 17, 2011, 14:33:40 »

My regular train went for about 2 years never being exactly on time ever. When it was, I sent FGW^▸ a congratulations card.


	Logged

hornbeam

Full Member

Posts: 90

Re: not a good few days

« Reply #2 on: January 18, 2011, 08:47:21 »

10 mins late yestreday, spose I should be greatfull that they kindly provide a service for us luckly passengers!!Out of interest is there a policy on drivers and anouncements?


	Logged

devon_metro

Hero Member

Posts: 5175

Re: not a good few days

« Reply #3 on: January 18, 2011, 10:31:33 »

Quote from: hornbeam on January 18, 2011, 08:47:21

10 mins late yestreday, spose I should be greatfull that they kindly provide a service for us luckly passengers!!Out of interest is there a policy on drivers and anouncements?

Focus on driving, passenger announcements always behind safety.


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »