First Bus pull out the stops

[whole diary]

[Puffing Billy]

A word of praise to First Bus, alias Buses of Somerset, for their positive attitude to the challenge of this bank holiday. On a day when the scheduled (Sunday/Bank holiday) service would have seen the Taunton-Minehead buses bursting at the seams, they were running relief direct Taunton-Butlins buses in parallel with the normal service. Furthermore, they delegated a member of staff to Taunton railway station to guide people on to the correct bus and even help them with their luggage. Not only did this provide extra buses, but the Butlins customers were spared the normal tortuous meanderings of this route, while those of us who live in the area enjoyed the comfort of a vehicle not stacked to the ceiling with the holidaymakers' luggage. Winners all round, so well done, First. Incidentally, I earlier the same day witnessed their railway counterparts conducting a well-organised operation at Reading station to deal with the exodus from the pop festival there.