Railcards, pre 9am not treating passengers equally

[whole diary]

[LiskeardRich]

I'd completely forgotten about this. Today I had a response from FGW^▸ (First Great Western).

Thank you for your email received on 2 August 2014. Please accept my most sincere apologies for the delay in response. We have recently received quite a high volume of correspondence and we have just started working on a new system, hence the backlog.

 

I understand that you are trying to get confirmation if you can use your Devon and Cornwall Railcard on the 8:52 service from Redruth to Truro. The railcard will entitle you to one-third off Standard Class Off-Peak tickets across Devon and Cornwall. As the 8:52 train is a peak service, no railcard discounts can be offered. The earliest train from Redruth to Truro on a weekday that the Devon and Cornwall Railcard discount may be applied is the 9:13 service.

 

If you wish to raise your observation with CrossCountry as they operate the 8:52 service from Redruth to Truro, please find their contact information below:

 

Customer Relations Manager

CrossCountry

Cannon House

18 Priory Queensway

Birmingham

B4 6BS

 

Tel:      08447 369 123

Fax:     0121 654 7603

Email:  customer.relations@crosscountrytrains.co.uk

 

Thanks again for taking the time to contact First Great Western and please do not hesitate to let me know if I can be of any further assistance.

 

Yours Sincerely

Now they know my original email was sent to them and Crosscountry as I sent one email to 2 recipients.
They would also surely know that Crosscountry replied within 2 working days to me as Crosscountry cc'd FGW into their response to me.

Interesting to compare the two companies turn around time for what I would deem to be a basic query. Also interesting that both responses were not technically correct.