Ok, so it's in New York, but is that more or less difficult than anywhere in the
UK▸ ?
The full story of Andy Byford, the man in charge of NY Transit, on the
BBC» here
http://www.bbc.co.uk/news/world-us-canada-43561378A flavour of his style...
Earlier in the day, water damage had caused a signal failure, delaying trains from rush hour that morning until early afternoon.
Walking up and down the platform, Byford tried to apologise in person to harried commuters while a recording of him formally apologising played on a loop on the station's loudspeaker.
