Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 14:35 06 May 2025
 
* Israel strikes Yemen's main airport in Sanaa
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 10/05/25 - BRTA Westbury
10/05/25 - Model Railway Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

On this day
6th May (2011)
First tweet from GWR/FGW (*)
Train RunningCancelled
12:32 London Paddington to Cheltenham Spa
06/05/25 12:50 Cardiff Central to London Paddington
13:15 London Paddington to Cardiff Central
06/05/25 13:50 Cardiff Central to London Paddington
14:15 London Paddington to Cardiff Central
06/05/25 14:54 Cardiff Central to London Paddington
14:59 Cheltenham Spa to London Paddington
15:16 London Paddington to Cardiff Central
15:54 Cardiff Central to London Paddington
16:18 London Paddington to Carmarthen
16:50 Cardiff Central to London Paddington
17:50 Cardiff Central to London Paddington
18:18 London Paddington to Swansea
19:18 London Paddington to Swansea
Short Run
10:50 Penzance to Cardiff Central
06/05/25 11:00 Cardiff Central to Penzance
11:30 Cardiff Central to Portsmouth Harbour
12:30 Cardiff Central to Portsmouth Harbour
06/05/25 13:00 Cardiff Central to Penzance
13:11 Taunton to Cardiff Central
06/05/25 14:00 Cardiff Central to Penzance
14:49 Plymouth to Cardiff Central
14:59 Cardiff Central to Taunton
15:15 Taunton to Cardiff Central
16:00 Cardiff Central to Taunton
16:50 Penzance to Cardiff Central
17:00 Cardiff Central to Taunton
17:10 Taunton to Cardiff Central
17:18 London Paddington to Swansea
18:00 Cardiff Central to Penzance
18:10 Taunton to Cardiff Central
19:00 Cardiff Central to Penzance
19:15 Taunton to Cardiff Central
20:00 Cardiff Central to Taunton
20:24 Exmouth to Cardiff Central
20:59 Cardiff Central to Bristol Temple Meads
22:00 Cardiff Central to Bristol Temple Meads
22:30 Cardiff Central to Bristol Temple Meads
23:30 Cardiff Central to Bristol Temple Meads
Delayed
13:22 Swansea to London Paddington
14:30 Cardiff Central to Portsmouth Harbour
•
PollsOpen and recent polls
Open to 08/05 09:07 Steam Excursion - or diesel excursion with a featured steam section?
Open to 07/05 09:27 Should train, bus and coach operators be required to accept cash
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
May 06, 2025, 14:54:54 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[142] Major rail disruption after blaze close to tracks between Newp...
[68] Pilning Station - where are we, and looking at future options ...
[56] In memory of the Weymouth Harbour Tramway on the anniversary o...
[55] Subtle train time changes
[44] April across the South West - May bank holiday quiz
[35] Bath Spa station - dealing with future capacity issues - ideas...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Some thoughts on Delay Repay
Pages: 1 2 [3]
« previous next »
  Print  
Author Topic: Some thoughts on Delay Repay  (Read 15913 times)
grahame
Administrator
Hero Member
*****
Posts: 43996



View Profile WWW Email
« Reply #30 on: July 21, 2020, 18:52:28 »
Quote from: eightonedee on July 21, 2020, 13:40:29
Quote
That’s only a temporary solution until a way can be found to stop passengers from travelling completely.  Then we can go back to delaying all the trains again without any financial consequences.

Here's an idea - tell all passengers that they may catch a dangerous disease if they travel.......

Yeah - that might get rid of 19 out of 20!
Logged
Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
CyclingSid
Data Manager
Hero Member
******
Posts: 2142


Hockley viaduct


View Profile
« Reply #31 on: July 22, 2020, 06:51:40 »
Many a true word spoken in jest?
Logged
RailCornwall
Hero Member
*****
Posts: 680


View Profile
« Reply #32 on: July 23, 2020, 15:08:21 »
Quote from: RailCornwall on July 20, 2020, 22:18:12
Much much better experience in the last 72 hours. Falmouth branch service cancelled on Saturday Afternoon, Delay Repay submitted on arriving home, accepted this evening and payment advice received tonight also.

.... and for completeness, my account was credited overnight, with the funds available today.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 13353


View Profile Email
« Reply #33 on: March 15, 2021, 17:50:31 »
Letter just in from Great Western Railway (GWR▸ (Great Western Railway)) -

Quote
Hi Chris

Just a quick note to alert you to a change in our compensation arrangements.  You will know that we have been paying compensation for delays over 15 minutes to daily and weekly ticket holders for some time.  Season ticket holders however claimed through a discount on renewal.

We have now had approval from the Department for Transport to extend Delay Repay 15 to our season ticket holders and this will take affect from Thursday 1 April.  There is more information on our website www.gwr.com/delayrepay and we are writing to all our season ticket holders to let them know about the change.


« Last Edit: March 15, 2021, 20:25:28 by VickiS » Logged
Birdie100
Full Member
***
Posts: 47


View Profile
« Reply #34 on: March 16, 2021, 06:50:34 »
As a (former) Thames Valley commuter I was going to say Delay repay seemed a bit of a retrograde step. But it seems a railway with no passengers is much more reliable - for the first time in at least the last 5 years there is no current season ticket discount for punctuality or reliability for the commuter services.
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 8650



View Profile
« Reply #35 on: March 16, 2021, 07:26:56 »
Quote from: Birdie100 on March 16, 2021, 06:50:34
As a (former) Thames Valley commuter I was going to say Delay repay seemed a bit of a retrograde step. But it seems a railway with no passengers is much more reliable - for the first time in at least the last 5 years there is no current season ticket discount for punctuality or reliability for the commuter services.

Ultimately that is Nirvanah for many on the railways - lots and lots of trains to play with, no pesky customers making demands of them!
Logged
Sixty3Closure
Hero Member
*****
Posts: 526


View Profile
« Reply #36 on: March 16, 2021, 09:32:55 »
Quote from: Birdie100 on March 16, 2021, 06:50:34
As a (former) Thames Valley commuter I was going to say Delay repay seemed a bit of a retrograde step. But it seems a railway with no passengers is much more reliable - for the first time in at least the last 5 years there is no current season ticket discount for punctuality or reliability for the commuter services.

I would have agreed last year but as I didn't renew my season ticket I'm assuming I've lost my regular 10% discount so I guess delay/repay means I can claim something if I go back to regular commuting (which is looking unlikely).

It's probably the fairest way to transition to the new system as well as I suspect the number of people who lose their discount will be relatively low.
Logged
RailCornwall
Hero Member
*****
Posts: 680


View Profile
« Reply #37 on: May 12, 2021, 19:32:36 »
Did a Delay Repay covering the hiatus due to a broken down train at St Germans, and the knock on westbound delays at Plymouth, last Tuesday (4 May 2021) all cleared within a week, I have a suspicion that travellers claiming this week will fair a lot worse with the IET▸ (Intercity Express Train - replacement for HSTs (manufactured by Hitachi in Kobe, Japan)) grief.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 2 [3]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page