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Great Western Coffee Shop > Journey by Journey > Shorter journeys in Plymouth and Cornwall > St Austell and Par - new PISes or PIS failure?
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Author Topic: St Austell and Par - new PISes or PIS failure?  (Read 6929 times)
sorch
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« on: March 08, 2010, 09:58:42 »
It seems that the PISes at Par and St Austell are being anything but - they are simply displaying the FGW▸ (First Great Western) logo fading in and out on the screen.

I've never seen this before so I don't know if it was a function of the current system or not, but are FGW finally replacing them with something newer (as I believe they promised they would years ago)?

(hopefully this posts, 4th time lucky - the instant I click post I lose coverage. I love XC▸ (Cross Country Trains (franchise)) Voyagers.)
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vacman
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« Reply #1 on: March 08, 2010, 18:15:35 »
New CIS▸ (Customer Information System) is being installed at nearly all FGW▸ (First Great Western) stations in the next couple of months, oh, and Voyagers are sh1te
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old original
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« Reply #2 on: March 08, 2010, 19:13:28 »
Apparently there's been a major failure on the west cis system which knocked out a large number of locations. when the screens don't receive updates the revert to the logo. It is patchy though, in cornwall, Truro - Liskeard not working, but west of Truro was. Other areas were the same.
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8 Billion people on a wet rock - of course we're not happy
sorch
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« Reply #3 on: March 08, 2010, 19:28:27 »
It was still broken (well, displaying that logo with the usual awful picture quality that you'd expect) when I came back at ~6:30.

I didn't know that it was somewhat centralised. I thought that every station had their own system (not just the bit that generates the output for the screens).
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old original
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« Reply #4 on: March 08, 2010, 19:36:59 »
All the ex-Wessex stations are still using the system run centrally by Arriva in Cardiff on behalf of FGW▸ (First Great Western). Half the Arriva stations' CIS▸ (Customer Information System) aren't working either.
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8 Billion people on a wet rock - of course we're not happy
Nemesis
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« Reply #5 on: May 20, 2010, 10:20:29 »
They are taking the PIS▸ (Passenger Information System)...literally. I heard a driver tell a guard that passengers are now to be known as customers.  Hence CIS▸ (Customer Information System) not PIS Grin
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inspector_blakey
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« Reply #6 on: May 24, 2010, 01:00:58 »
Hmm. Your (apocryphal...?) guard and driver seem to be somewhat behind the times. The edict that passengers should be known as customers was only issued about 20 years ago in the days of British Rail.
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Nemesis
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« Reply #7 on: May 31, 2010, 06:26:13 »
Quote from: inspector_blakey on May 24, 2010, 01:00:58
Hmm. Your (apocryphal...?) guard and driver...

Excellent Grin
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Ollie
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« Reply #8 on: May 31, 2010, 23:50:23 »
Both CIS▸ (Customer Information System) and PIS▸ (Passenger Information System) tends to be used from what I hear Tongue

Particularly Thames Valley.. CIS is at Stations and PIS is on the trains.
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Zoe
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« Reply #9 on: June 01, 2010, 08:07:09 »
Quote from: vacman on March 08, 2010, 18:15:35
New CIS▸ (Customer Information System) is being installed at nearly all FGW▸ (First Great Western) stations in the next couple of months
Is this really needed at ex-Intercity stations?  The FGW CIS there is only 10 years old.
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