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Great Western Coffee Shop > All across the Great Western territory > Across the West > Happier FGW passengers
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Author Topic: Happier FGW passengers  (Read 1590 times)
willc
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« on: June 30, 2009, 23:54:55 »
FGW▸ (First Great Western) has seen a eight per cent rise in passenger satisfaction in the past 12 months according to the spring 2009 Passenger Focus survey results, up from 73 per cent last year to 81 and its ratings were up in every category surveyed. Only two per cent were very dissatisfied with FGW.

Highest overall ratings were Heathrow Express and Heathrow Connect, Merseyrail and Chiltern, all in 90-92 per cent range. Bringing up the rear, in the mid-70s, London Overground, LM▸ (London Midland - recent franchise), NXEA▸ (National Express East Anglia), FCC▸ (First Capital Connect) and southeastern.

Page giving links to full report or broken down by train operator is here http://www.passengerfocus.org.uk/research/nps/content.asp
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Lee
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« Reply #1 on: July 01, 2009, 11:48:23 »
Western Morning News article - http://www.thisiswesternmorningnews.co.uk/environment/Passenger-satisfaction-rise-train-firms/article-1125387-detail/article.html
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Vous devez être impitoyable, parce que ces gens sont des salauds - https://looka.com/s/78722877
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