Delayed early service from Oxford

bselby

Newbie

Posts: 1

« Reply #15 on: November 07, 2009, 14:26:52 »

Can anyone tell me what delays (if any!) qualify for a discount on a monthly season ticket between Oxford and London? I've been delayed several times - and sometimes quite seriously - but can't find anything on the GWR^▸ website about making a claim.

Thanks


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IndustryInsider

Data Manager
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Posts: 10456

Re: Delayed early service from Oxford

« Reply #16 on: November 07, 2009, 16:51:51 »

Quote from: bselby on November 07, 2009, 14:26:52

Any season ticket longer than a week doesn't qualify for a discount because of an individual delay to a train. You only get a discount on renewing should the average punctuality (or cancellation rate) figure drop below a certain percentage. Details of that can be found here: http://www.firstgreatwestern.co.uk/Content.aspx?id=442 and here: http://www.firstgreatwestern.co.uk/Content.aspx?id=442


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super tm

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Posts: 599

Re: Delayed early service from Oxford

« Reply #17 on: November 07, 2009, 17:56:47 »

Just to add that new franchises will have a delay repay scheme so all ticket holders will receive refunds if their train they are travelling on is delayed. However FGW^▸ is not due to renew for about 4 years so currently discounts based on the average delay to all services for season ticket holders I'm afraid.


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Chris from Nailsea

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Re: Delayed early service from Oxford

« Reply #18 on: November 07, 2009, 18:13:53 »

By the way: welcome to the Coffee Shop forum, bselby!


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