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Author Topic: Changes to advance tickets  (Read 4241 times)
inspector_blakey
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« on: December 30, 2010, 18:58:14 »

Quick query for any FGW (First Great Western) staff who are reading (or anyone else who knows the answer!).

If you have a first class advance ticket and want to make changes to it, could you change to a standard class fare if necessary? I'm thinking of booking advance back to Heathrow for 8 Jan; standard class advance is ^40.00 or first class ^46.50 at the moment, so I'm tempted to go for first class. The "walk-up" fare in standard for the journey is ^62.00, so if there BA» (British Airways - about) makes any changes to my flight (not that I'm getting paranoid you understand...) I'd be able to stomach the excess up to the standard off-peak fare plus the admin fee. Am I able to do this if it's a first class advance, or would I be forced to excess to a first class walk-up fare (in which case I'd just forfeit the ticket and buy the standard class walk-up, obviously!)? NRES (National Rail Enquiry Service) is very vague, just says that you can change to the "next suitable fare" available for the journey.
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Mookiemoo
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« Reply #1 on: December 30, 2010, 19:11:45 »

I THINK I've done that before - in effect the advance FC (First Class, or Fat Controller, or Football Club, depending on context) ticket lives as a partial credit of a ticket so long as the start and end points are the same.

At least that was what nice ludlow ticket office said to me the one time I did it - but they were somewhat flexible
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inspector_blakey
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« Reply #2 on: December 30, 2010, 19:13:51 »

Thanks, is Ludlow an independent station agent or an ATW (Arriva Trains Wales (former Train Operating Company))-run station...?
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Mookiemoo
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« Reply #3 on: December 30, 2010, 19:35:44 »

Independent
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Ollie
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« Reply #4 on: December 30, 2010, 19:43:33 »

It's legit to do Smiley
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inspector_blakey
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« Reply #5 on: December 30, 2010, 22:41:24 »

Thanks very much for the advice - it's appreciated. I've booked first Smiley
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Ollie
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« Reply #6 on: December 30, 2010, 22:59:06 »

Just remember it needs to be changed before the first train is due to depart...
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