Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 09:35 06 May 2025
 
* Hamas says 'no point' to talks as Israel plans expanded Gaza offensive
- Air traffic controllers at New York airport briefly lost contact with planes, union says
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 10/05/25 - BRTA Westbury
10/05/25 - Model Railway Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

On this day
6th May (1994)
Channel Tunnel opened (link)
Train RunningCancelled
06/05/25 06:54 Swansea to London Paddington
06/05/25 07:43 Swansea to London Paddington
06/05/25 08:18 London Paddington to Cardiff Central
06/05/25 09:18 London Paddington to Cardiff Central
06/05/25 09:49 Cardiff Central to London Paddington
06/05/25 10:15 London Paddington to Cardiff Central
06/05/25 10:41 Cardiff Central to London Paddington
06/05/25 11:16 London Paddington to Cardiff Central
06/05/25 11:50 Cardiff Central to London Paddington
06/05/25 12:13 London Paddington to Cardiff Central
06/05/25 12:50 Cardiff Central to London Paddington
13:15 London Paddington to Cardiff Central
06/05/25 13:50 Cardiff Central to London Paddington
14:15 London Paddington to Cardiff Central
06/05/25 14:54 Cardiff Central to London Paddington
15:16 London Paddington to Cardiff Central
15:54 Cardiff Central to London Paddington
16:18 London Paddington to Carmarthen
16:50 Cardiff Central to London Paddington
17:18 London Paddington to Swansea
17:50 Cardiff Central to London Paddington
18:18 London Paddington to Swansea
19:18 London Paddington to Swansea
Short Run
06/05/25 05:40 Penzance to Cardiff Central
06/05/25 06:01 Portsmouth Harbour to Cardiff Central
06:28 Cardiff Central to Portsmouth Harbour
06/05/25 06:40 Penzance to Cardiff Central
07:20 Portsmouth Harbour to Cardiff Central
06/05/25 07:27 Cardiff Central to Portsmouth Harbour
06/05/25 07:40 Penzance to Cardiff Central
06/05/25 08:00 Cardiff Central to Plymouth
06/05/25 08:19 Taunton to Cardiff Central
06/05/25 08:23 Portsmouth Harbour to Cardiff Central
06/05/25 08:27 Cardiff Central to Portsmouth Harbour
06/05/25 09:00 Cardiff Central to Penzance
09:24 Exmouth to Paignton
06/05/25 10:00 Cardiff Central to Taunton
10:50 Penzance to Cardiff Central
10:52 Plymouth to Cardiff Central
06/05/25 11:00 Cardiff Central to Penzance
06/05/25 12:00 Cardiff Central to Taunton
06/05/25 13:00 Cardiff Central to Penzance
13:11 Taunton to Cardiff Central
06/05/25 14:00 Cardiff Central to Penzance
14:49 Plymouth to Cardiff Central
14:59 Cardiff Central to Taunton
15:15 Taunton to Cardiff Central
16:00 Cardiff Central to Taunton
16:50 Penzance to Cardiff Central
17:00 Cardiff Central to Taunton
17:10 Taunton to Cardiff Central
18:00 Cardiff Central to Penzance
18:10 Taunton to Cardiff Central
19:00 Cardiff Central to Penzance
19:15 Taunton to Cardiff Central
20:00 Cardiff Central to Taunton
20:24 Exmouth to Cardiff Central
20:59 Cardiff Central to Bristol Temple Meads
22:00 Cardiff Central to Bristol Temple Meads
22:30 Cardiff Central to Bristol Temple Meads
23:30 Cardiff Central to Bristol Temple Meads
Delayed
06/05/25 05:23 London Paddington to Swansea
etc
•
PollsOpen and recent polls
Open to 08/05 09:07 Steam Excursion - or diesel excursion with a featured steam section?
Open to 07/05 09:27 Should train, bus and coach operators be required to accept cash
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
May 06, 2025, 09:41:06 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[98] Pilning Station - where are we, and looking at future options ...
[78] Major rail disruption after blaze close to tracks between Newp...
[51] Bath Spa station - dealing with future capacity issues - ideas...
[49] Steam excursion - except there's much more diesel than steam!
[49] Closure of Bridport branch
[43] WW2 Spitfire emergency landing after losing power - May 2025
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Across the West > Problems with Reading CIS Monday am 5th march 2012
Pages: [1]
« previous next »
  Print  
Author Topic: Problems with Reading CIS Monday am 5th march 2012  (Read 4169 times)
BerkshireBugsy
Hero Member
*****
Posts: 1642


Berkshire Bugsy Jr


View Profile
« on: March 05, 2012, 15:35:10 »
Just curios to know what was happening this morning. Neither the CIS▸ (Customer Information System) boards or the train planner apps (which I believe get their info from te same place) Showed any services from reading to gatwick. My service (0634) turned up a few minutes late but there was confusion amongst staff as to what to tell passengers.

Some pax▸ (passengers) weren't happy as they were tod to wait at the end of p4 past te end of the waiting SWT▸ (South West Trains) service. Others were to,d to take an SWT service and change at Clapton

To be honest it didn't bother me as I waited at my normal place on p6 in the optimistic hope my train would arrive...which it did.

Edited to put a capital 'R' on Reading...the thread topic confused me initially Wink
« Last Edit: March 05, 2012, 20:12:43 by inspector_blakey » Logged
Jonathan H
Full Member
***
Posts: 55


View Profile
« Reply #1 on: March 05, 2012, 23:10:00 »
The morning North Downs trains simply don't appear to be in the timetable this week.

A look at the National Rail journey planner for Reading to Reigate tomorrow shows the 0634 then the 0804 with the intermediate journey shown via Clapham Junction

On Wednesday the 0634, 0704 and 0734 are currently missing.

The 0634 appears to have been loaded manually this morning as it showed no report on the online live departure boards until Guildford.  It was on the westbound CIS▸ (Customer Information System) at Dorking Deepdene rather than the eastbound one.

Two late shunts recently and, given the 0740 from Reigate to London Bridge appears to be guaranteed an on time departure five minutes late becomes ten.  The lack of an overlap on the signals at Reigate prevents a train entering platform 1 from the west whilst another is signalled to leave east from platform 2.
Logged
BerkshireBugsy
Hero Member
*****
Posts: 1642


Berkshire Bugsy Jr


View Profile
« Reply #2 on: March 06, 2012, 05:42:45 »
Many thanks JH...my mission today is to find out what RJIS data load error on a ticket voiding machine ( at thatcham ) means. I suspect it probably means "rail journey information system" but the end result is I can't renew my weekly ticket because the ticket office doesn't open until later.

Morally as I don't have a ticket should I board the train and buy a ticket at reading or should I wait for the ticket office to open in 30 minutes?
Logged
EBrown
Hero Member
*****
Posts: 540


View Profile
« Reply #3 on: March 06, 2012, 07:12:31 »
Quote from: BerkshireBugsy on March 06, 2012, 05:42:45
I suspect it probably means "rail journey information system"
Close, it's service not system! Smiley

If you would like an information overload... http://www.fujitsu.com/downloads/ZA/industries/travel/rjis.pdf
Logged
I am no longer an active member of this website.
BerkshireBugsy
Hero Member
*****
Posts: 1642


Berkshire Bugsy Jr


View Profile
« Reply #4 on: March 06, 2012, 08:21:12 »
Quote from: EBrown on March 06, 2012, 07:12:31
Quote from: BerkshireBugsy on March 06, 2012, 05:42:45
I suspect it probably means "rail journey information system"
Close, it's service not system! Smiley

If you would like an information overload... http://www.fujitsu.com/downloads/ZA/industries/travel/rjis.pdf

I'm sure I should admit this but I found this interesting Smiley
Logged
6 OF 2 redundant adjunct of unimatrix 01
Hero Member
*****
Posts: 2754



View Profile Email
« Reply #5 on: March 06, 2012, 15:21:05 »
Ahh the red screen of doom, the machines get regular updates, if the update fails to install you get that message
Logged
inspector_blakey
Hero Member
*****
Posts: 3574



View Profile
« Reply #6 on: March 06, 2012, 15:47:23 »
Quote from: BerkshireBugsy on March 06, 2012, 05:42:45
Many thanks JH...my mission today is to find out what RJIS data load error on a ticket voiding machine ( at thatcham ) means. I suspect it probably means "rail journey information system" but the end result is I can't renew my weekly ticket because the ticket office doesn't open until later.

Morally as I don't have a ticket should I board the train and buy a ticket at reading or should I wait for the ticket office to open in 30 minutes?

If the ticket office is closed and the ticket machine is on the blink (assuming that's the only one at the station) then there's no way you can buy a ticket for your journey. You are therefore entirely within your rights to board the train and either pay for a weekly season on board or pay at Reading after explaining the situation. They should be able to verify remotely that the ticket machine wasn't working. You certainly don't have to wait 30 minutes for the ticket office to open Smiley
Logged
BerkshireBugsy
Hero Member
*****
Posts: 1642


Berkshire Bugsy Jr


View Profile
« Reply #7 on: March 06, 2012, 15:52:27 »
Quote from: inspector_blakey on March 06, 2012, 15:47:23
Quote from: BerkshireBugsy on March 06, 2012, 05:42:45
Many thanks JH...my mission today is to find out what RJIS data load error on a ticket voiding machine ( at thatcham ) means. I suspect it probably means "rail journey information system" but the end result is I can't renew my weekly ticket because the ticket office doesn't open until later.

Morally as I don't have a ticket should I board the train and buy a ticket at reading or should I wait for the ticket office to open in 30 minutes?

 (no fault of fg the ticket office is closed and the ticket machine is on the blink (assuming that's the only one at the station) then there's no way you can buy a ticket for your journey. You are therefore entirely within your rights to board the train and either pay for a weekly season on board or pay at Reading after explaining the situation. They should be able to verify remotely that the ticket machine wasn't working. You certainly don't have to wait 30 minutes for the ticket office to open Smiley

Well thanks for that IB - I am anal enough to keep my old tickets (which have the travel card number on them) so I can prove I have a history of unbroken tickets.

To be fair I normally renew my weekly the night before when passing back through reading but last night because I was late (no fault of FGW▸ (First Great Western) this time) it wasn't an option.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page