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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Expansion of mobile ticketing
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Author Topic: Expansion of mobile ticketing  (Read 11692 times)
grahame
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« on: September 10, 2013, 16:53:36 »
Advanced fares can now be purchased via a mobile app and shown on your mobile phone to the train crew.   How will they work at the gateline?

http://www.totaltele.com/view.aspx?C=1&ID=483161
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ChrisB
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« Reply #1 on: September 10, 2013, 16:59:05 »
Currently, by being shown to the gate attendants & they read the ticket on the phone. Ditto the TMs▸ (Train Manager, or Ticket Machine, or Temple Meads (Bristol), depending on context) on the train.
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paul7575
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« Reply #2 on: September 10, 2013, 18:13:21 »
Fitting an aftermarket IR bar code reader wouldn't be too difficult, it's been done on Chiltern who I believe use the same software and mobile app...

http://www.rightresultsprojectmanagement.co.uk/bar-code-reader-phases-1-and-2/

Paul
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patch38
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« Reply #3 on: September 10, 2013, 19:21:55 »
The app seems pretty good (same as the FCC▸ (First Capital Connect) version) but the ticket I just ordered online (SWI» (Swindon - next trains)-PAD» (Paddington (London) - next trains)) was still delivered as a 'ticket-machine pick-up' rather than a barcode ticket to the app. Not sure if I missed something or if that route doesn't yet qualify...  Huh
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JayMac
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« Reply #4 on: September 10, 2013, 19:38:20 »
Quote from: grahame on September 10, 2013, 16:53:36
How will they work at the gateline?

Make the ticket slot wider so you can shove your mobile device through it?  Tongue Wink Grin

Or NFC technology in addition to barcode/QR▸ (QR Code - Quick Response code (2D bar code)) scanners.
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ChrisB
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« Reply #5 on: September 10, 2013, 19:54:18 »
Money needed for QR▸ (QR Code - Quick Response code (2D bar code)) scanners. Won't happen in this standard franchise. Might be something negotiated into the extension?
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paul7575
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« Reply #6 on: September 10, 2013, 23:15:57 »
Quote from: patch38 on September 10, 2013, 19:21:55
The app seems pretty good (same as the FCC▸ (First Capital Connect) version) but the ticket I just ordered online (SWI» (Swindon - next trains)-PAD» (Paddington (London) - next trains)) was still delivered as a 'ticket-machine pick-up' rather than a barcode ticket to the app. Not sure if I missed something or if that route doesn't yet qualify...  Huh

Only 'Advance' fare types are available as e-tickets. Is that what you bought?

Paul
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81F
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« Reply #7 on: September 11, 2013, 08:17:25 »
Will the TM▸ (Train Manager, or Ticket Machine, or Temple Meads (Bristol), depending on context) henceforth scribble on my phone with his biro when doing his on-train ticket check?  Grin
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patch38
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« Reply #8 on: September 11, 2013, 10:26:48 »
Quote from: paul7755 on September 10, 2013, 23:15:57

Only 'Advance' fare types are available as e-tickets. Is that what you bought?


It was a peak fare - so that could explain it.
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« Reply #9 on: September 11, 2013, 10:36:24 »
Quote from: 81F on September 11, 2013, 08:17:25
Will the TM▸ (Train Manager, or Ticket Machine, or Temple Meads (Bristol), depending on context) henceforth scribble on my phone with his biro when doing his on-train ticket check?  Grin

 Grin

Seriously thought... there is a button that says "Activate" I believe, and then when you show the ticket it will have a different colour that says "Ticket Activated" (as opposed to "Ticket Not Activated") and the current time scrolling across the top, so it cannot used as a screenshot either.
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ChrisB
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« Reply #10 on: September 11, 2013, 10:51:12 »
Oh, I can see huge arguments when someone's battery goes flat....

"Not my fault mister, you power sockets don't work...."
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plymothian
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« Reply #11 on: September 13, 2013, 21:12:45 »
Quote from: ChrisB on September 11, 2013, 10:51:12
Oh, I can see huge arguments when someone's battery goes flat....

"Not my fault mister, you power sockets don't work...."

Mobile ticketing on buses work by the principle that flat batteries/no signal = no ticket.  A fare must be purchased, which can then refunded when the m-ticket can be accessed again.
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Brucey
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« Reply #12 on: September 14, 2013, 09:19:15 »
Quote from: ChrisB on September 11, 2013, 10:51:12
Oh, I can see huge arguments when someone's battery goes flat....

"Not my fault mister, you power sockets don't work...."
That's basically the reason that I won't ever use mobile ticketing for travel.  It is always when I'm travelling (especially if you get delayed) that the phone's battery always gives up on me.

I have no problem with print at home (or at work/at the library) tickets as these are less likely to fail on you.
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bobm
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« Reply #13 on: September 14, 2013, 10:16:37 »
I must admit I prefer to have some physical evidence in my hand rather than rely on my phone battery.

Mobile ticketing also isn't much good for me on the numerous occasions I am asked to buy tickets for the family.  I don't mind looking up the details, paying for the tickets and collecting them - but they are not going off with my phone too!   Grin
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paul7575
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« Reply #14 on: September 14, 2013, 11:29:28 »
The current 2012 version of the National Rail conditions of carriage (and at least the immediately preceding 2011 version) includes a 'flat phone = no ticket' rule, it was put in there a few years back around the time e-tickets started appearing:

Quote
...If an Electronic Ticket cannot be displayed, you will be treated as if you were unable to hand a valid ticket over for inspection.

They seem to have covered themselves for this problem from the start...

Paul
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