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Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > New FGW Customer Charter
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Author Topic: New FGW Customer Charter  (Read 40668 times)
bobm
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« Reply #15 on: December 17, 2013, 18:20:20 »
I can relate to that. I tried to block 118 to stop people calling directory enquiries. Only snag was it also blocked 0118 -  the code for Reading.

The only saving grace was the office was in Reading so people didn't need to dial it often!  Grin
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Ian01
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« Reply #16 on: January 02, 2014, 00:05:10 »
Someone, somewhere, is still tinkering:

0345 7000 125

20 Oct 2013 - NU

15 Dec 2013 - "You have successfully connected to the ported-in test-announcement on the Energis network",

31 Dec 2013 - "This number is no longer in service".
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Ian01
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« Reply #17 on: January 02, 2014, 22:54:07 »
Now you see it ... (0345 number mentioned four times, 0845 number mentioned twice)
www.firstgreatwestern.co.uk/~/media/PDF/AboutUs/CustomerServices/PassengerCharter/Passenger_Charter_October_2013.ashx

Now you don't ... (0845 number mentioned six times)
www.firstgreatwestern.co.uk/~/media/PDF/AboutUs/CustomerServices/PassengerCharter/Passenger_Charter_2013_nov.ashx
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Ian01
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« Reply #18 on: January 21, 2014, 14:52:45 »
A development!

https://en-gb.facebook.com/FirstGreatWestern/posts/10151870336806806

"contact our customer services team by either calling us on 08457 000 125 up to 22:00 tonight 20 January 2014 or on 0345 7000 125 from 07:00 Tuesday 21 January 2014 onwards"
« Last Edit: January 21, 2014, 22:56:39 by Ian01 » Logged
Ian01
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« Reply #19 on: January 21, 2014, 16:17:31 »
And another:

http://www.firstgreatwestern.co.uk/About-Us/Customer-services/Contact-us
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Andrew1939 from West Oxon
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« Reply #20 on: January 21, 2014, 16:54:15 »
The web link shows the following contact phone number:

Web Sales Support    Email us or call 0844 556 5605

I think 0844 is premium phone number that should not be used to provide support for FGW▸ (First Great Western) sales. Surely it should be an 03 or freephone number?
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Ian01
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« Reply #21 on: January 21, 2014, 18:51:29 »
The main FGW▸ (First Great Western) number is now 0345 7000 125 replacing the matching 0845 number. The new 03 number is charged at the same rate as calling an 01 or 02 number and calls to it also count towards inclusive allowances on landlines and mobiles.
 
Calls to the 0844 number incur a 7p/min Service Charge which, if the number is retained, will have to be declared by 26 June 2015. However, Section 41 of the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 applies from 13 June 2014 and this requires migration to either the matching 0344 number, or to a new 01, 02, 033 or 080 number. If an 080 number is chosen, an 01, 02 or 03 number must also be run in parallel until such time as calls to 080 numbers become free from all mobile phones. That's scheduled for 26 June 2015.

Likewise for the other 0845 number, calls incur a 2p/min Service Charge and the same declaration and migration rules will apply.
« Last Edit: January 21, 2014, 21:46:06 by Ian01 » Logged
grahame
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« Reply #22 on: October 14, 2024, 06:03:10 »
2013 Passenger charter mirrored at
http://www.firstgreatwestern.info/mirror/FGW_Passenger_Charter_2013.pdf

2022 Passenger charter (just downloaded) mirrored at
http://www.firstgreatwestern.info/mirror/GWR_Passenger_Charter.pdf
« Last Edit: October 14, 2024, 06:14:14 by grahame » Logged
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