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Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > Delay repay on multi leg journeys
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Chris from Nailsea
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« Reply #15 on: September 18, 2024, 22:57:03 »
Fair (or fare) enough.  Grin

I was merely curious as to how sophisticated their 'computer' system is.  Bearing in mind they blatantly oversell tickets, but seem to be quite on the ball in avoiding paying out more than they have to on refunds.  Roll Eyes
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William Huskisson MP▸ (Member of Parliament, or Mile Post (a method of measuring the railway in miles and chains from a starting point - usually London), depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
rogerw
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« Reply #16 on: April 15, 2026, 10:01:46 »
Resurrecting an old thread, I have recently mad a claim to GWR▸ (Great Western Railway) following the cancellation of my 1427 service BPW▸ (Bristol Parkway station) to PAD▸ (Paddington (London) station) and onwards to BDM. The following 1452 service came from SWA▸ (Swansea station)  and was only 5 coaches. The stock for the 1427 (9 coaches) was still on platform 4 and announcements advised passengers to board that train which would now travel to PAD via BRI▸ (Bristol Temple Meads station (that is the formal station code - see also BTM▸ (Bristol Temple Meads station (strictly, it should be BRI) but BTM is a commonly used alternative))), or Bristol Royal Infirmary (hospital), depending on context). This I did. The service arrived at PAD at  1718, 86 minutes after my scheduled arrival. My subsequent arrival at BDM was 100 minutes late. GWR claimed my delay was 15 - 29 minutes! Even if I had caught the 1452 service my arrival at PAD & BDM would have been 40/45 minutes late. Does their system work purely on scheduled times, taking no account of reality? I have lodged an appeal and await there response.
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