Delay repay missed connection

[whole diary]

[warrej]

Hi, I was on a journey from Newton Abbot to St Ives, which required a change of train at St Erth.  The time between connections was 17 minutes, but my train arrived into St Erth 19 minutes late, so I missed the connection and had to wait for the next train.  As the branch line train between St Erth and St Ives runs every 30 minutes, the overall delay to my journey was 30 minutes exactly.

I put in a claim, but GWR^▸ (Great Western Railway) said they will only pay out for a 15-29 minute delay.  I disputed this but GWR are sticking to the 15-29 minute delay.

Is this correct?  the sums involved aren't great, it's more of a principal thing

[rogerw]

Whilst I don't know the details of your journey, arrival time at St Ives are at intervals of 29 minute then 31 minute intervals. It is probable that your delay covered one of the 29 minute intervals

[ChrisB]

Doesn't delay/Repay kick in over delays of more than 15 minutes these days? So the OP^▸ (Original Poster / topic starter, or Off Peak, depending on context) qualifies...?

[warrej]

Whilst I don't know the details of your journey, arrival time at St Ives are at intervals of 29 minute then 31 minute intervals. It is probable that your delay covered one of the 29 minute intervals

We arrived somewhere around 30/31 minutes after our scheduled arrival time

[warrej]

Doesn't delay/Repay kick in over delays of more than 15 minutes these days? So the OP^▸ (Original Poster / topic starter, or Off Peak, depending on context) qualifies...?

Yes, they are willing to pay 15-29 mins (25%), but not 30-59 mins (50%)

[ChrisB]

Ahh, ok, then I refer you to the answer given earlier by my learned friend, and you might ask GWR^▸ (Great Western Railway) how they only think you were 29 mins late.

Whilst I don't know the details of your journey, arrival time at St Ives are at intervals of 29 minute then 31 minute intervals. It is probable that your delay covered one of the 29 minute intervals

[IndustryInsider]

It might be because accurate arrival times can be difficult to report on unsignalled lines like the St.Ives branch.  Many trains do now report via GPS however.

If the timetables arrival was 29 minutes later, but that train was 1 or 2 minutes late, such margins are very tight.  With tight margins like that the benefit of the doubt should be given to the claimant when challenged.