TOC enquiries via X / Twitter - now for selected enquirers only?

[whole diary]

[grahame]

In making enquiries (of Transport for Wales) yesterday, I looked to using email, Facebook, or X to get a written and quotable response.  Email said "up to 10 working days to respond" and then had no appropriate subject line option and wan't the way to go.  Facebook was closed to messages.   I tried to message on X and was rather shocked that TfW^▸ (Transport for Wales) - though they advertise the route - seem to open it to the selected people they follow and to people who pay for X premium service only.





I didn't (and it was quoted back in another thread) use WhatsApp on my phone and screengrabbed the response - so issue "solved" though we are not necessarily happy with the response - another story and some very odd ticketing stuff has come up when Cardiff to Ebbw Vale services run via Newport in the evening.

[Mark A]

I tried to message on X and was rather shocked that TfW^▸ (Transport for Wales) - though they advertise the route - seem to open it to the selected people they follow and to people who pay for X premium service only.

Hmm. I wonder @tfwrail know this - or if we know what payment organisational accounts now make to Twitter for Twitter's services. It doesn't at the moment apply to all Twitter users - e.g. I (unverified, joined Twitter c.2009) can message @tfwrail. It's something that rather undermines the entire business case for rail companies providing support via Twitter - though that might be something that's in retreat anyway.

Mark

[ChrisB]

Graham tried to DM^▸ (Dilton Marsh)/IM/ private message TfW^▸ (Transport for Wales), rather than simply send a public tweet to @Tfwrail. Anyone can do this.