Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 15:35 11 Feb 2025
 
* Chelsea star Sam Kerr cleared of racial harassment
* Chelsea striker Kerr cleared of racial harassment
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 tomorrow - TWSW Integrated Webinar
13/02/25 - Rail Innovation Exhibition
15/02/25 - Special Bletchey to Bicester
20/02/25 - Integrated Transport Strategy

On this day
11th Feb (1927)
Appeal for funds for Gladstone (link)

Train RunningShort Run
14:20 Paignton to Exmouth
Delayed
16:43 Guildford to Reading
PollsOpen and recent polls
Closed 2025-02-06 Which of these do you agree with?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
February 11, 2025, 15:37:28 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[100] Portishead Line Re-Opening confirmed ?
[83] Diary Of A Reasonably Frequent Rail User
[55] Plymouth Argyle 1 - 0 Liverpool
[46] Preston Road - built for the Olympics
[41] Out and about in the South West - regional and local trains
[32] Mid Cornwall Metro - APPROVED
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Passenger Charter - what I want  (Read 3153 times)
grahame
Administrator
Hero Member
*****
Posts: 43309



View Profile WWW Email
« on: November 09, 2024, 09:25:31 »

I want to be able to find out how I can use public transport to go where I want to go, and when I want to go. I want to know how to buy my journey and  that my ticket will be valid and accepted, and what flexibility I have if my plans change. I want to be able to find updates and waymarking as I go, and I want to travel at a reasonable speed, in safety (feeling safe too) and in reasonable comfort using the ways of travel that have been advertised / noted. If something goes wrong during my journey, I want to be kept informed and if the problems are significant be offered an alternative.

Lots of "I wants" in there - am I too demanding, or is this a reasonable passenger charter?
Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
CyclingSid
Data Manager
Hero Member
******
Posts: 2113


Hockley viaduct


View Profile
« Reply #1 on: November 10, 2024, 07:30:37 »

Probably the absolute minimum if you are going to lure people out of their personal tin boxes.
Logged
eXPassenger
Transport Scholar
Hero Member
******
Posts: 596


View Profile
« Reply #2 on: November 10, 2024, 11:27:03 »

The first 3 requirement's are now available from Google and not from the transport operators who should be providing it.
Logged
grahame
Administrator
Hero Member
*****
Posts: 43309



View Profile WWW Email
« Reply #3 on: November 10, 2024, 13:08:41 »

The first 3 requirement's are now available from Google and not from the transport operators who should be providing it.

Google *do* but with a pinch of salt.  I want to travel (hypothetically) from Plymouth to London this afternoon



Google offering me an 18:15 that GWR (Great Western Railway) no longer offers - GWR offering me an 18:27 change at Bristol Parkway instead.
Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member
eXPassenger
Transport Scholar
Hero Member
******
Posts: 596


View Profile
« Reply #4 on: November 10, 2024, 17:27:26 »

I agree that Google shows planned, not operational details.  I doubt that many people in Plymouth first thought of going to London this afternoon when they woke up this morning.

I see the missing 18:15 train as coming under your heading of being kept informed of problems.  Our hypothetical traveller could have used Google earlier in the week to plan the journey and then not been informed of the replacement of the 18:15.  At least in this case on arrival at the station they can be directed to the slightly later train but will arrive at Paddington nearly an hour late.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of pageJump to Forum Home Page