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Great Western Coffee Shop > Journey by Journey > TransWilts line (Data Manager: Reginald25) > 2025 - Service update and amendment log, Swindon <-> Westbury
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Author Topic: 2025 - Service update and amendment log, Swindon <-> Westbury  (Read 28485 times)
grahame
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« Reply #195 on: May 02, 2025, 19:35:14 »
Quote from: grahame on May 02, 2025, 18:31:58
"Short" runs this evening too - the 17:50 Gloucester to Salisbury and the 20:06 Westbury to Cheltenham Spa both missing out Melksham.  Makes sense to be reversing TransWilts trains at Bathampton - remembering that 2 out of 3 passengers along the single line on a normal day are going through (not from or too Melksham) and so this is the best solution for them.

Oops - and sadly that's not what they have done with the evening trains after all

Quote
17:50 Gloucester to Salisbury due 20:06
17:50 Gloucester to Salisbury due 20:06 will be terminated at Swindon.
It will no longer call at Chippenham, Melksham, Trowbridge, Westbury, Dilton Marsh, Warminster and Salisbury.
This is due to a broken down train earlier today.

20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be started from Swindon.
It will no longer call at Westbury, Trowbridge, Melksham and Chippenham.
This is due to a broken down train earlier today.

So "disruption until 20:00" is the operational description.  Anyone who hopes to head from Melksham to Cheltenham Spa (agreed not a huge flow) at 20:25 won't get there until - what - 11 p.m. or later?  [Edit - looked it up - 23:31!]
« Last Edit: May 02, 2025, 19:40:15 by grahame » Logged
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« Reply #196 on: May 02, 2025, 19:41:43 »
Quote from: grahame on May 02, 2025, 18:31:58


I have to ask ... why does it take so LONG to get a failed locomotive out of the way?  Is it part of a more general set of things that seem for whatever reason to take fare longer to sort out when things go wrong?  No backup plans?  No spares/staff around?  Extra Health and safety requirements? Everyone a specialist?

I'd point that question at Hopwood if I were you, after all it's his trains that are being cancelled and his customers inconvenienced.  Given that, I'm sure he's all over those responsible and should be able to address your points.
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grahame
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« Reply #197 on: May 03, 2025, 02:48:00 »
A summary from yesterday - of 18 calls planned, just 7 happened.



Southbound at 06:32, 20:39 and 23:12
Northbound at 07:21, 08:02, 18:52 and 21:31
Early evening calls at 19:09 and 20:22 were cancelled, even though the line had been re-opened by that time.
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« Reply #198 on: Yesterday at 05:56:56 »
Let's record a day when it all worked - Saturday, 3rd May.

Back to a familiar scene this morning

Quote
09:26 Chippenham to Westbury due 09:51

09:26 Chippenham to Westbury due 09:51 will be cancelled.
This is due to a shortage of train crew.

Quote
20:38 Westbury to Swindon due 21:23
21:34 Swindon to Westbury due 22:16

21:34 Swindon to Westbury due 22:16 will be cancelled.
This is due to a shortage of train crew.
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« Reply #199 on: Yesterday at 06:30:42 »
Quote
10:38 Weymouth to Swindon due 13:03
13:32 Swindon to Weymouth due 15:46

Facilities on the 13:32 Swindon to Weymouth due 15:46.
Disabled toilet facilities are not available.
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« Reply #200 on: Yesterday at 09:57:36 »
Quote
20:38 Westbury to Swindon due 21:23
21:34 Swindon to Westbury due 22:16

21:34 Swindon to Westbury due 22:16 will be cancelled.
This is due to a shortage of train crew.

Reinstated.
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« Reply #201 on: Yesterday at 12:22:43 »
Quote from: IndustryInsider on Yesterday at 09:57:36
Quote
20:38 Westbury to Swindon due 21:23
21:34 Swindon to Westbury due 22:16

21:34 Swindon to Westbury due 22:16 will be cancelled.
This is due to a shortage of train crew.

Reinstated.

Thank you.  I wonder, sadly, just how much damage cancellation and re-instatement of services does on a line where waiting for the next service will be a significant change to plans.
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« Reply #202 on: Yesterday at 13:17:41 »
It is a question asked many times.  Unfortunately I suspect we will only ever have anecdotal answers.
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grahame
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« Reply #203 on: Yesterday at 13:30:19 »
Quote from: bobm on Yesterday at 13:17:41
It is a question asked many times.  Unfortunately I suspect we will only ever have anecdotal answers.

It would require considerable data logging and analysis and work to try to remove other factors from the results.

It is probably a fair assumption that it makes SOME difference, with their being some people who don't book / make other plans when a train is recorded as cancelled.    An on that basis is worth pointing out to the people who cancel and then re-instate services that this practise reduced the number of passengers carried and p***es off quite a number too, and is a practise they should avoid.. If something is bad, it's not necessary to put a number on exactly how bad it is before you fix it!
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« Reply #204 on: Yesterday at 14:51:03 »
Quote from: grahame on Yesterday at 12:22:43
Quote from: IndustryInsider on Yesterday at 09:57:36
Quote
20:38 Westbury to Swindon due 21:23
21:34 Swindon to Westbury due 22:16

21:34 Swindon to Westbury due 22:16 will be cancelled.
This is due to a shortage of train crew.

Reinstated.

Thank you.  I wonder, sadly, just how much damage cancellation and re-instatement of services does on a line where waiting for the next service will be a significant change to plans.

I think most people would check to see if the service is running and if it isn't, they will make other plans - realistically, no-one is going to keep checking back on the off chance of a reinstatement.
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