Transport focus passenger survey vs train operating company

Mark A

Global Moderator
Hero Member

Posts: 2031

Transport focus passenger survey vs train operating company

« on: March 14, 2025, 09:10:12 »

Here's a link to the survey. Not straightforward to take this in at a glance, need to dig.

Mark

https://www.transportfocus.org.uk/insight/rail-passenger-scorecard/


	Logged

Mark A

Global Moderator
Hero Member

Posts: 2031

Re: Transport focus passenger survey vs train operating company

« Reply #1 on: March 14, 2025, 09:17:53 »

Each individual toc scorecard uses the same pair of (negative) quotes from passengers pulled from the general pool, which does emphasise two valid passenger concerns but perhaps it would be better if those quotes were related to the individual TOC^▸ . It would improve the, er, focus.

Mark


	Logged

ChrisB

Transport Scholar
Hero Member

Posts: 13408

Re: Transport focus passenger survey vs train operating company

« Reply #2 on: March 26, 2025, 20:15:14 »

The scorecard explains

Quote

Sentiment
• We wanted to include passenger sentiment in the scorecard to highlight emerging passenger issues. Having looked at a number of
ways to do this we have opted to use verbatim comments from our rail passenger survey. They are deliberately not attributed to a
specific train operator, as the aim is to encourage wider industry thinking by flagging an issue that the whole industry should be
aware of and seek to work together to resolve. This should help to build passenger trust and confidence in rail overall

But I shouldn't have had to dig - I read those comments as being for the TOC^▸ I was reading about....


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »