Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 04:15 17 May 2026
 
- Canadian from hantavirus-hit cruise ship tests positive
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 20/05/26 - WWRUG meeting, Trowbridge
05/06/26 - EPF Annual Meeting
20/06/26 - Hastings Diesel at Paignton ?
04/07/26 - Railfuture AGM

On this day
17th May (1876)
First through trains Exeter to Plymouth via Okehampton and Tavistock (link)
Train RunningNo cancellations or delays
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
May 17, 2026, 04:34:31 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[97] New Oxford - Bristol direct service, ongoing developments and ...
[80] Cardiff bride takes Transport for Wales train to get to weddin...
[53] Bristol Airport Megabus experience left disabled woman 'in tea...
[49] West Wiltshire Rail User Group meeting, Trowbridge, 20 May 202...
[38] TfW proposed services into Bristol
[34] Children get concessionary bus travel in Bristol
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Across the West > GWR web app update: be aware
Pages: [1]
« previous next »
  Print  
Author Topic: GWR web app update: be aware  (Read 2915 times)
Mark A
Global Moderator
Hero Member
*****
Posts: 2728


View Profile
« on: February 19, 2026, 18:45:08 »
GWR▸ (Great Western Railway) is making changes to their app: if you use it you'll need to take action. More from GWR here:

Mark


https://www.gwr.com/web-and-app-update
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 14115


View Profile Email
« Reply #1 on: February 19, 2026, 19:02:33 »
Quote
As part of this update, new users will not be able to sign-up for pay-as-you-go accounts from 12:00 on Tuesday 17 February until 17:00 on Tuesday 24 February.

Existing pay-as-you-go customers will be able to access their accounts as normal until 22:00 on Monday 23 February, when the update takes place. It is expected that pay-as-you-go accounts will be available again at 17:00 on Tuesday 24 February.
Quote

A bit of a pain, if going to work on Tuesday morning using PAYG▸ (Pay as you go).

Quote
Immediately after the update, you will only be able to buy one journey per transaction. This can be a single or return journey, or a return journey made up of two single tickets.

If you need tickets for multiple journeys, please complete them as separate purchases.

We are working hard to restore multiple-journey bookings as soon as possible.

More of a pain as multiple usage of the same payment card to the same retailer often flags as fraudulent usage.
Logged
BBM
Transport Scholar
Hero Member
******
Posts: 664


View Profile
« Reply #2 on: February 21, 2026, 11:00:08 »
There's some discussion of the new app on the frequent traveller site 'Head For Points':

https://www.headforpoints.com/2026/02/21/new-gwr-app/

People in the discussions there are seriously suggesting that GWR▸ (Great Western Railway) are purposely doing this out of spite for losing the franchise.
Logged
grahame
Administrator
Hero Member
*****
Posts: 46890



View Profile WWW Email
« Reply #3 on: February 21, 2026, 11:56:12 »
Google suggests when I ask for "gwr app changes"

Quote
Key GWR▸ (Great Western Railway) App Changes (Feb 2026):

Log-in Required: A full password reset is necessary.

Ticket Loss Warning: Existing bookings made before the change may not appear in the new app; users are advised to have their booking references ready.

Reduced Booking Capability: Only one journey (single or return) can be booked per transaction initially.

PAYG▸ (Pay as you go) Updates: Pay-as-you-go customers must confirm bank card details to continue usage.

Functionality: While some features are reduced, the app still supports mobile e-tickets and live, seat-location guidance.

It is recommended to check the app and web updates closely, as some functionality may be limited during the transition
Logged
Coffee Shop Admin, Chair of Melksham Transport User Group, West Wiltshire Rail User Group Committee and TravelWatch SouthWest Board Member
Surrey 455
Hero Member
*****
Posts: 1325


View Profile
« Reply #4 on: February 22, 2026, 08:05:18 »
I was under the impression that the SWR» (South Western Railway - about) app was the same / similar as GWR▸ (Great Western Railway) just with different branding. That was when they were both under majority First Group control. I haven't seen any changes to the SWR app since nationalisation so I wonder if that's also going to change.
Logged
plymothian
Hero Member
*****
Posts: 889


View Profile
« Reply #5 on: February 22, 2026, 16:28:07 »
Changing suppliers from Worldline to SilverRail. 
Logged
Please be aware that only the first 4 words of this post will be platformed on this message board.
Mark A
Global Moderator
Hero Member
*****
Posts: 2728


View Profile
« Reply #6 on: May 01, 2026, 16:53:27 »
Attempting to pay for a ticket today (Frome - Bath Spa single) and having gone though all the stages as far as 'Pay' - with a card saved on the app and which had seen a previous successful transaction - it implacably refused to activate the 'Pay now' button. I've been back through things and can't spot why that is. It's still refusing to purchase the ticket. (I'm at home now, mind...)

Mark
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page