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Author Topic: Hotel etiquette  (Read 1854 times)
grahame
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« on: June 24, 2026, 05:16:06 »

From The BBC» (British Broadcasting Corporation - home page)

Quote
What a British etiquette expert would never do in a hotel

From noisy corridors to thieving toiletries, William Hanson reveals the hotel habits that horrify him most.

People often behave differently in hotels than they do at home, and not always for the better.

Prominent British etiquette expert William Hanson, who directs The English Manner institute in Central London, puts bad hotel behaviour down to the "commercial" factor. "It's a transactional proposition, so some people wrongly feel they are entitled to behave in a way that they wouldn't at home. Whether that's leaving their room an absolute bomb site or being rude to the staff."

Having spent a decade running a hotel, I can very much see some of what he gets at.   But yet we seem to have had a charmed time for the most part.  People and guests are typically lovely - especially people who visited us on business, be that as delegate for our own business or people working elsewhere it town.

I have (!!) some experience at staying in hotels too - respect the place, treat the team running the place (and other guests) humanely / as people, and if there are significant issues perhaps point them out gently.  The article refers to a Faulty Towers sketch where everything goes wrong with a meal, but when Basil asks them they give a "very good, thank you" British answer.

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infoman
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« Reply #1 on: June 25, 2026, 07:05:23 »

Stayed in many Travelodge hotels over the years,so these are my comments.

I think televisions MIGHT be on a timer(not sure if they are and how long it is)so the telly switches its self off after a certain time that it has been on.

Plastic water cups,glad they don't have these any more or even glass tumblers,we can use the china cups to have a drink.

Always put the kettle on the floor to have a hot drink which reduces the noise  level during the early hours of the morning.
Always take our own coffee,and what benefit do guests  get from taking the milk tumblers and also the sleeves of coffee and tea?

When hotels are being built and fitted out,13 amp plug sockets should be fitted to an outside wall,which reduces the "smack" from those 13 amp plugs next door.
Don't like carpets in the rooms,it can stink of literally any thing

If you are staying for a long time,how often should you have the sheets changed? how often do you change your sheets at home.

Do you change your towels at home every day

Rubbish bins,always take our rubbish into the reception area for disposal.

What I don't like is they allows dogs in any of their hotels.

Smoking can be an issue

Finally, toothpaste we always remember to take our tooth brush but forget the paste.,
just wish they would supply those small toothpaste tubes,but without those small temporary tooth brushes 
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broadgage
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« Reply #2 on: June 25, 2026, 09:51:44 »

Stayed in many Travelodge hotels over the years,so these are my comments.



When hotels are being built and fitted out,13 amp plug sockets should be fitted to an outside wall,which reduces the "smack" from those 13 amp plugs next door.
Don't like carpets in the rooms,it can stink of literally any thing

If you are staying for a long time,how often should you have the sheets changed? how often do you change your sheets at home.

Do you change your towels at home every day

.

13 amp sockets are often installed on the party wall separating rooms because it is cheaper, the same cable can serve outlets on both sides of the wall.
I change sheets once a week at home, and would expect the same in an hotel. In all but the very cheapest hotels sheets should be white, 100% cotton, and generously sized. NOT containing ANY poly-anything.
No i do not change towels every day at home.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
grahame
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« Reply #3 on: June 25, 2026, 10:49:16 »

Don't get me going (today - I've not got time!) on hotel design. Interesting topic having done it, and learned from the experience.   

The article was more about guest behaviour.   Should you scoop up the freebies?  Should you take the towels home with you?  Should you notify the hotel of your expected arrival time?  What should you do with your rubbish?  Should you ignore staff, chat with them, ignore them?   Should you walk around in the public areas with bare feet?  In your jammies? In your Birthday suite?  If something's wrong, what should you do?
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bobm
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« Reply #4 on: June 25, 2026, 11:09:30 »

Should you walk around in the public areas with bare feet?  In your jammies? In your Birthday suite? 

I was recently staying in an upmarket hotel by the Thames on the outskirts of London for a conference.   Apparently during the night someone got up for the loo and took a wrong turn and ended up locking themselves out of their room while naked.

He then had to make his way down two floors to reception to get assistance.

The bit I didn't understand was - he told everyone the next morning!
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johnneyw
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« Reply #5 on: June 25, 2026, 11:59:32 »

Should you walk around in the public areas with bare feet?  In your jammies? In your Birthday suite? 

I was recently staying in an upmarket hotel by the Thames on the outskirts of London for a conference.   Apparently during the night someone got up for the loo and took a wrong turn and ended up locking themselves out of their room while naked.

He then had to make his way down two floors to reception to get assistance.

The bit I didn't understand was - he told everyone the next morning

This reminded me of an experience that my late brother recalled to us on his return from a short driving tour in Spain when he stopped at a small roadside hotel for the night some years back.  After an evening meal and (he assured us) just a small beer, he felt quite weary and had himself an early night.
The next thing he knew, he found himself waking up having sleep walked, stark naked, two floors down in the laundry room of the hotel at silly o'clock in the morning with a rather unamused night porter glowering and him.
He checked out quite early that morning.
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bobm
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« Reply #6 on: June 25, 2026, 12:17:30 »

Is it only men who do this?   Asking for a friend.  Grin
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Ralph Ayres
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« Reply #7 on: June 25, 2026, 12:20:53 »

Calling hotel staff by name?  Positively creepy, and puts me in mind of TV (Thames Valley, or TeleVision, depending on context)/radio news where presenter and reporter feel the need to repeat each others' names, or an overenthusiastic estate agent or car sales person. I wouldn't do it in any other conversation.

Don't think I'd be comfortable staying at a hotel so posh that phoning reception to get my luggage carried when leaving is normal, unless I actually couldn't manage it myself for some reason.

I have a lifetime's supply (at least!) of free mini-toiletries thanks to my parents who always took them on principle even if they didn't need them. Unless I'm travelling very light I therefore tend to take some with me so I can leave unopened any small complimentary stuff supplied by the hotel to be used for the next guest.
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Clan Line
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« Reply #8 on: June 25, 2026, 12:57:00 »

Calling hotel staff by name?  Positively creepy, and puts me in mind of TV (Thames Valley, or TeleVision, depending on context)/radio news where presenter and reporter feel the need to repeat each others' names, or an overenthusiastic estate agent or car sales person.

..................and politicians !
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grahame
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« Reply #9 on: June 25, 2026, 16:46:29 »

Calling hotel staff by name?  Positively creepy, and puts me in mind of TV (Thames Valley, or TeleVision, depending on context)/radio news where presenter and reporter feel the need to repeat each others' names, or an overenthusiastic estate agent or car sales person.

..................and politicians !

You'll also find that people call each other by name at the start of films / new TV shows too.

As (former) hotel staff, it can be welcome to be acknowledged by name from time to time / as a person and to help you do so was suggested as a reason for name badges.  We typically had only one or two people on duty, and tended to introduce ourselves by name when we checked people in to help us be more approachable, and we used names in continuity - "I'm around until 9 O'clock this evening and [name] will be in tomorrow morning at breakfast".

I am staying tonight at the Giardino Del Geco in Brindisi. When I checked in Alessio and Cristina introduced themselves by name, and the information folder has a "meet you hosts" page with their names and picture too.  In talking with them, I would / do feel comfortable using their names in natural conversation. 
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Chris from Nailsea
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« Reply #10 on: June 25, 2026, 21:57:27 »

In the past, when I was working for large financial organisations, I have occasionally stayed in UK (United Kingdom) hotels overnight, during a two-day meeting away from Bristol, for example.

More recently, in February, I stayed overnight in the excellent Corinium Hotel in Cirencester, where member of staff Andy (who has been there for twenty years) insisted on carrying my very light-weight rucksack upstairs when he showed me to my room.

The theme here is that, rather than my collecting various items from the room, I'm unfortunately more likely to leave with less items than those with which I arrived.  Rather than use the hotel's shower gel, for example, I prefer to pack a small bottle of my own preferred brand and use that.  However, on several occasions, I have omitted to repack my own bottles from the bathroom when I leave.

Hopefully, they will have been appreciated by the next guest.  Roll Eyes
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"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
grahame
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« Reply #11 on: June 26, 2026, 05:06:54 »

[snip]

The theme here is that, rather than my collecting various items from the room, I'm unfortunately more likely to leave with less items than those with which I arrived.  Rather than use the hotel's shower gel, for example, I prefer to pack a small bottle of my own preferred brand and use that.  However, on several occasions, I have omitted to repack my own bottles from the bathroom when I leave.

Hopefully, they will have been appreciated by the next guest.  Roll Eyes

I do see the smiley face - but in practise it's a big "no, no" for a hotelier to leave items in the room from one guest to the next.  Even the water in the kettle is cleared out was part of our cleaning procedure.   

Occasionally I stay in hotels that have failed on this - for example I did not touch what must have been a previous guest's salami in the fridge in quite the most run down hotel I have stayed in on my current trip in Clermond Ferrand.    And there was a little water in the kettle here in Brindisi, which I emptied, then rinsed the kettle through before putting in new water from the tap. 

We (at Well House Manor) only knowingly failed to reset a room to "as new" condition on one occasion.  We were running a series of courses for a well known national broadcaster,  and one of our students asked "was [name] in my room last week?".   Oops, yes, and he should not have been able to tell.  Turns out that the clock / radio when switched on started on the BBC» (British Broadcasting Corporation - home page)'s Welsh language service rather than a default; those clock radios also needed to be checked to ensure that there was no daily alarm enabled to wake the new guest at an unwanted hour.
« Last Edit: June 26, 2026, 06:23:19 by grahame » Logged

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« Reply #12 on: June 26, 2026, 08:00:10 »

Infoman- most televisions are on a timer these days.
Both TVs (Thames Valley, or TeleVision, depending on context) in my house turn off after a period of not touching the remote.

Carpets- I’ve stayed in a few Ibis Budgets over the last 18 months across Europe. They don’t tend to have carpets, with a heavy duty Lino type flooring. It feels cleaner to me.

I’ve also used a selection of independent hotels recently. I’ve found the beds to be of variable quality, and in Prague I had a terrible night sleep, which made me grumpier than usual. It skewed my opinion of Prague because I was tired. Combination of noise, poor sound deadening in a noisy location.
I stayed in a beautiful place in Zakopane, amazing sleep. Very quiet. Ran by a senior lady and her daughter. Zakopane is my favourite place I’ve visited this year. Is my opinion of a place biased by how well i slept?
Most of my sleep quality has been a result of surrounding noise. Other guests, external noises.

Until the last 18 months I solely booked the big purple branded chain as I knew what I’d get. I’ve pushed myself out of my comfort zone and stayed in a wide selection of independents and other chains in the last 18 months. I notice peoples etiquette to the small independent different to in a chain.
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« Reply #13 on: June 26, 2026, 09:26:25 »

Regarding the little bottles of soap, shampoo etc: if I've started a bottle I'll take part-empty bottle with me to use up at home, because I assume that the hotel won't reuse it.  Whereas if I haven't started it I'll leave it for the hotel to provide for the next guest.
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infoman
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« Reply #14 on: June 27, 2026, 06:49:12 »

Fair enough on the soap front but we take are own soap and toilet rolls with us.

Who recalls that sand paper called izel?

Just ask your great grand parents.

Regarding the kettles,wish they were all stainless steel as opposed to plastic,you can taste the plastic when you make a hot drink.
Stainless steel is easier to recycle than plastic.
« Last Edit: June 27, 2026, 07:05:43 by infoman » Logged
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