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Great Western Coffee Shop > All across the Great Western territory > Across the West > Help shape the future of GWR travel
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Author Topic: Help shape the future of GWR travel  (Read 483 times)
grahame
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« on: July 16, 2026, 12:24:29 »
An email from GWR▸ (Great Western Railway):

Quote
Help shape the future of GWR travel

We know your journey with GWR is more than just getting from A to B — it’s about how it feels along the way.

Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it. We’re running a short survey (just a couple of minutes!) to better understand what really matters to you when you travel with us. Your feedback will guide us to focus on areas where we can improve how we support you, every step of the way.

I am not a great one for answering survey - but I do try to help public transport operators ...



I could - member know me - have written a chapter on each enquiry.

How would you have answered.  Are you a 7657226 type as well or more 4322537?
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Coffee Shop Admin, Chair of Melksham Transport User Group, West Wiltshire Rail User Group Committee and TravelWatch SouthWest Board Member
Chris from Nailsea
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« Reply #1 on: July 16, 2026, 18:19:30 »
Quote from: grahame on July 16, 2026, 12:24:29

I could - members know me - have written a chapter on each enquiry.


He usually does - I'm amazed that he managed to stop himself on this occasion. Shocked Roll Eyes Grin

CfN▸ (Chris from Nailsea, an administrator on this forum).  Wink
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William Huskisson MP▸ (Member of Parliament, or Mile Post (a method of measuring the railway in miles and chains from a starting point - usually London), depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
Oxonhutch
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« Reply #2 on: July 16, 2026, 21:27:35 »
Just arrived in my inbox from GWR▸ (Great Western Railway)
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WelshBluebird
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« Reply #3 on: July 16, 2026, 22:00:04 »
I don't think the wording of that fourth question was proof read!
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Trowres
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« Reply #4 on: July 16, 2026, 23:34:21 »
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Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it.

I can't help wondering how the customer profiling in the questions asked will be mapped onto the issues raised in the opening quotation.
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