Delay Repay bouncing around

[whole diary]

[JohnM]

Fortunately DfT^» (Department for Transport - about)/GBR^▸ (Great British Railways) have plans in place to ensure that the number of claims for GWR^▸ (Great Western Railway) services reduces dramatically*.

* By removing the ability to claim for 15-29 minute delays, á la Cross Country.   

I have to admit that change feels sensible

Sorry Graham, I don't understand. It's quite annoying to be delayed for 15 mins, but it's (usually) not the end of the world, and the current 12.5% of a return feels about right. If that's removed, how does it benefit the passenger?

If you just mean it's sensible because it reduces GWR's workload, then sure. But why stop at 15-29 min delays?

Apologies if I'm missing something.

[grahame]

Fortunately DfT^» (Department for Transport - about)/GBR^▸ (Great British Railways) have plans in place to ensure that the number of claims for GWR^▸ (Great Western Railway) services reduces dramatically*.

* By removing the ability to claim for 15-29 minute delays, á la Cross Country.   

I have to admit that change feels sensible

Sorry Graham, I don't understand. It's quite annoying to be delayed for 15 mins, but it's (usually) not the end of the world, and the current 12.5% of a return feels about right. If that's removed, how does it benefit the passenger?

If you just mean it's sensible because it reduces GWR's workload, then sure. But why stop at 15-29 min delays?

Apologies if I'm missing something.

You're probably not missing anything. I was expressing something of a personal view of the pallava of claiming a small amount - the cost to both sides.  I am not a fan of "compensation society" where we're looking at small sums where we really want to have the service we have bought, and not some sort of alternative to make up.  When it get to / above a certain level, then , yes.   I guess I am so used to over 100 minutes between trains that 30 minutes feels like nothing.

[JohnM]

Fortunately DfT^» (Department for Transport - about)/GBR^▸ (Great British Railways) have plans in place to ensure that the number of claims for GWR^▸ (Great Western Railway) services reduces dramatically*.

* By removing the ability to claim for 15-29 minute delays, á la Cross Country.   

I have to admit that change feels sensible

Sorry Graham, I don't understand. It's quite annoying to be delayed for 15 mins, but it's (usually) not the end of the world, and the current 12.5% of a return feels about right. If that's removed, how does it benefit the passenger?

If you just mean it's sensible because it reduces GWR's workload, then sure. But why stop at 15-29 min delays?

Apologies if I'm missing something.

You're probably not missing anything. I was expressing something of a personal view of the pallava of claiming a small amount - the cost to both sides.  I am not a fan of "compensation society" where we're looking at small sums where we really want to have the service we have bought, and not some sort of alternative to make up.  When it get to / above a certain level, then , yes.   I guess I am so used to over 100 minutes between trains that 30 minutes feels like nothing.

Ah ok - thanks for explaining.

About the "compensation society" - I see what you mean; it's not like I need the £1.25 they refund me for a 15 minute delay in my commute. But on the other hand, I work hard and I'm a tight northener - I don't like throwing money away. If I've paid for a service which isn't delivered then I feel a bit cheated, and the nominal compensation goes a long way in preventing that. And I think that's a benefit to GWR - people might be annoyed at being delayed, but they'd be even more annoyed if they didn't feel they had any comeback. That £1.25 is more than just money.

I fully agree that it would be much better to have a reliable, punctual service. But I don't see how taking away the existing compensation system helps that; in fact, doesn't it mean GWR feel less obliged to provide such a service? "Oh, we're only going to be 20 mins late, it won't cost us anything; no need to rush"