Delay Repay bouncing around

[whole diary]

[Hafren]

Irritating Delay Repay issue!

I made a journey July, and decided to take a long, slow multi-TOC^▸ (Train Operating Company) route with several tickets in order to keep costs down. Predictably for a weekend in a heatwave, things fell apart and I had delays going out and back.

The outward Delay Repay claim with GWR^▸ (Great Western Railway) went through fine.

The return journey's claim just sat there being processed for weeks. It was a hard call – Southern had delays, but made the GWR connection because it was also late. It then became later. I put the claim through GWR, partly because GWR's DR system makes it easier to enter split tickets, and partly because the GWR service was the 'long leg' with clear-cut delay. However, eventually GWR rejected the claim on the basis that it was Southern's delay.

I've had this before where GWR automatically passed the claim with the other TOC. However it seems they can't do this with Southern, so I just had an e-mail from Southern asking me to enter a fresh claim. And guess what... I can't remember all the details (no idea how late the Southern trains were) and it's now too late to check on RTT^» (Real Time Trains - website)!

When multiple TOCs are involved, especially with 'compound' delays, it would be nice if they could sort it out between themselves, just like they can do the ORCATS^▸ (Operational Research Computerised Allocation of Tickets to Services) distribution on the original purchase themselves!

I'm half-inclined to resubmit as two separate claims with the two TOCs, but that makes it fiddly because the tickets don't link at the TOC-change point and might create suspicton of a 'duplicate claim'.

So maybe I should just appeal with GWR on basis of incorrect 'other TOC' diagnosis, stating the GWR train was delayed, and if they want to pass the buck they can sort it out between themselves.

Also kicking myself because I usually take RTT screenshots when there are non-straightforward delays!

[ChrisB]

I have an account with RTT^» (Real Time Trains - website) so I believe can look back a lot further than a free account can.

If I can help, DM^▸ (Dilton Marsh (more correctly DMH^▸ (Dilton Marsh Halt)), or a Direct Message (a personal message ('pm') sent from one member to another on the forum), or Down Main (railway track), depending on context) me your trains & I'll look them up for you?

[chuffed]

I have been waiting since mid May for Trenitalia to cough up 50 euros for a taxi fare at 1am in the morning. My return train from Syracuse was stopped by a RTI^▸ (Real Time Information (displays)) at a level crossing outside Lentini. After an hours wait we trundled back to Syracuse , waited outside for a non existent coach before being put back on the same train. Our destination was Taormina!. Anyone who knows Taormina knows the train stataion is at sea level and the town is 800ft up via hairpin bends and no pavement, a couple of miles away. The last bus had left at 0820,it was now 1245am ! I have sent the taxi receipt and ticket to Taormina and the train part has been paid. I have been sending emails in Italian to rimborsi and reclami email addresses but have heard nothing.

[grahame]

I have been waiting since mid May for Trenitalia to cough up 50 euros for a taxi fare at 1am in the morning. My return train from Syracuse was stopped by a RTI^▸ (Real Time Information (displays)) at a level crossing outside Lentini. After an hours wait we trundled back to Syracuse , waited outside for a non existent coach before being put back on the same train. Our destination was Taormina!. Anyone who knows Taormina knows the train stataion is at sea level and the town is 800ft up via hairpin bends and no pavement, a couple of miles away. The last bus had left at 0820,it was now 1245am ! I have sent the taxi receipt and ticket to Taormina and the train part has been paid. I have been sending emails in Italian to rimborsi and reclami email addresses but have heard nothing.

That's one heck of a nasty walk even in daylight, and even using the crumbling slightly-more direct footpath.