If Journeycheck is to be believed, the lift is back in operation.
Sounds like it might have been a classic case of "the frighteners" in the original message - things like "until further notice" and simply "delayed" on a train.
The rail industry is in a difficult position with what to say when something's not available at short notice, especially if that's unplanned and undiagnosed. I do note the common but not universal use of "this will be updated in two hours" which is somewhat useful, and I'm aware of the very limited real estate on display boards to say much. So what might you or I do if I was asked to suggest how to do it better?
In the cases like the example at Westbury we're talking about, I would be tempted to add "[this] has just failed and we don't yet know how long it will take to fix. Check back tomorrow (14.9.2026)". I also question over-optimistic advice such as yesterday's suggestion to ask staff to replatform a train - or could / did that really happen? How about "delays expected until 18:00" which then stretches being replaced by "delays until at least 18:00" giving a best case scenario, but not then failing . being wrong if the scenario is missed. Little things, big difference is how it's seen by the customer?
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