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Great Western Coffee Shop > Journey by Journey > London to the West > What's up with the 18:33 Reading - Penzance tonight
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Author Topic: What's up with the 18:33 Reading - Penzance tonight  (Read 4980 times)
Wilf19
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« on: December 02, 2011, 19:36:48 »
I made the connection to this train but only because it is very late and is now being diverted via Melksham. Does anyone know what is going on? I couldn't find anything on National Rail enquires or the FGW▸ (First Great Western) site.
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BerkshireBugsy
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« Reply #1 on: December 02, 2011, 20:05:53 »
I think you may know the answer to this now! The 1736 from Reading to BTM▸ (Bristol Temple Meads (strictly, it should be BRI) but BTM is a commonly used alternative))  broke down near Reading West. The moment I heard the "will the train manager please contact the driver" announcment I knew there was a good chance we would be stuck there for some time...

But apparently because we were delayed over an hour we are entitled to a refund but I'm not sure how that works on a weekly ticket.

Cheers!
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super tm
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« Reply #2 on: December 02, 2011, 20:37:31 »
Quote from: BerkshireBugsy on December 02, 2011, 20:05:53
I think you may know the answer to this now! The 1736 from Reading to BTM▸ (Bristol Temple Meads (strictly, it should be BRI) but BTM is a commonly used alternative))  broke down near Reading West. The moment I heard the "will the train manager please contact the driver" announcment I knew there was a good chance we would be stuck there for some time...

But apparently because we were delayed over an hour we are entitled to a refund but I'm not sure how that works on a weekly ticket.

Cheers!
Wait until the ticket has expired then send it in with a refund claim form.  Forms available from ticket offices.
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paul7575
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« Reply #3 on: December 02, 2011, 21:45:43 »
The refund on a weekly season is worked out in the same way as a daily return,  but based on a seventh of the price paid for the week.

The rules are on page 22 of the charter booklet - they vary depending on the service type, ie former FGW▸ (First Great Western), Thames Trains or Wessex Trains - just to be more complex than necessary...   Roll Eyes

Paul
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JayMac
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« Reply #4 on: December 03, 2011, 03:48:26 »
And the 1736 from Reading (1706 ex Paddington) to Bristol Temple Meads is neither a former Great Western or Great Western Link service. It's new and arguably a combination of both!

That said, the compensation arrangements are similar. I believe if you hold a weekly season, the amount due for a delay of an hour or more will be (x^7)^2 where x is the face value of the weekly season.
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