GWR online survey 17/01/26

GWR online survey 17/01/26

Posted by Mark A at 14:20, 17th January 2026

Bought a rail ticket online the other week which might have prompted this online survey from GWR.

https://tinyurl.com/3pyps8f4

Unfortunately the page resolves to a simple 'Thank you for your time' which is quite funny considering that my last train trip involved my returning 25 hours or so late.

Mark

We know your journey with GWR is more than just getting from A to B — it’s about how it feels along the way.

Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it. We’re running a short survey (just a couple of minutes!) to better understand what really matters to you when you travel with us. Your feedback will guide us to focus on areas where we can improve how we support you, every step of the way.

The Coffee Shop forum is provided by customers of Great Western Railway (formerly First Great Western). The views expressed are those of the individual posters concerned. Visit https://www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site at admin@railcustomer.info if you feel that the content provided by one of our posters contravenes our posting rules. Our full legal statment is at https://www.greatwesternrailway.info/legal.html

Although we are planning ahead, we don't know what the future will bring here in the Coffee Shop. We have domains "firstgreatwestern.info" for w-a-y back and also "greatwesternrailway.info"; we can also answer to "greatbritishrailways.info" too. For the future, information about Great Brisish Railways, by customers and for customers.