| Re: Delay Repay - Claim Change Posted by Hafren at 16:29, 13th August 2025 |     |
I would guess this is exactly the same basic process as used by LNER for their Automated Delay Repay system. AFAIK it only applies to Advance Purchase tickets bought online, assumes by the person travelling, and they obviously monitor their services and pay out for relevant delays without any intervention from the passenger. I don't know if any other TOCs have a similar Automated Delay Repay tool.
I received it once from TfW after purchasing through the app. It wasn't even an advance fare, but being an app-based purchase the ticket stated a train. I think an e-mail or add notification arrived saying the planned train had been cancelled or delayed or whatever, and I had to confirm if I wanted to claim.
| Re: Delay Repay - Claim Change Posted by Bob_Blakey at 07:43, 13th August 2025 | |
I would guess this is exactly the same basic process as used by LNER for their Automated Delay Repay system. AFAIK it only applies to Advance Purchase tickets bought online, assumes by the person travelling, and they obviously monitor their services and pay out for relevant delays without any intervention from the passenger. I don't know if any other TOCs have a similar Automated Delay Repay tool.
| Re: Delay Repay - Claim Change Posted by infoman at 07:16, 13th August 2025 | |
In days gone by,did we get refunds if our train was delayed or cancelled?
| Re: Delay Repay - Claim Change Posted by Chris from Nailsea at 19:40, 12th August 2025 | |
Thank you for that interesting news, RailCornwall.
It appears that the railway ticketing systems might at last be catching up with twenty-first century technology.
| Delay Repay - Claim Change Posted by RailCornwall at 18:10, 12th August 2025 | |
Today I have claimed Delay Repay on a Mobile (App Wallet) Ticket. Interestingly no documentary evidence of the journey and transaction needed to be presented or attached. Seemingly the Delay Repay system is now linked across to the customer's purchasing account and the required information for the delay repay process harvested and passed automatically to delay repay. This was not the case a couple of weeks ago when documents needed to be included in the claim. It will be interesting to see whether this harvesting is now extended across to RTT et al to expedite the payment of claims. I will update this thread when the process completes.
