Getting the message across

John R

Hero Member

Posts: 4416

Getting the message across

« on: March 30, 2014, 22:00:37 »

Interesting to see on the TW facebook page today a post from someone (in relation to the model railway show) saying (and I paraphrase) "nice idea to have a connecting minibus but aren't there only two trains a day from Melksham".

Now I can understand that there will still be a lot of people around who haven't realised yet that the service is improved. But someone posting who is actually on the TW facebook page, and still doesn't know? It only goes to show how much work has to go in to spread the message, and how you can never have too much publicity.


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grahame

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Posts: 40845

Re: Getting the message across

« Reply #1 on: March 30, 2014, 22:35:59 »

There's a cynical teacher' saying that "you tell then what you're going to tell them, you tell them, and then you tell them what you've told them, and they might remember". But there is a degree of truth in that; on the Melksham Campus, information has gone out to the community in ten ways and still there are people saying "we didn't hear".

It may be that this gent came to the Facebook page via a share and so hadn't seen other posts ... but it shows what we have to contend with / allow for. Yet take a list at how this poster follows up and the other questions he asked, and he's not very Facebook / net bright - asking question about the show (which are answered on the show page I linked to) of the TransWilts, and following up not via reply but via another comment. So I can be a bit generous to him as he's sometimes struggling with the technology. I may be a bit unfair one way or the other there. And then there's the question of the time of his postings and whether they may have been alcohol assisted. Just a wonder - we'll not know.

But overall an object lesson in how people may read / see the message - many more will be in the same net, they just wo't be saying they're there!


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bobm

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Posts: 9843

Re: Getting the message across

« Reply #2 on: March 30, 2014, 22:50:23 »

I can relate to that.. in my "day job" we changed a phone number two years ago. We told everyone on the website, in a newsletter and by post. A year ago we put a message on the old number telling them the new number. Six months ago we cancelled the old number and, guess what, people wrote and emailed "your phones don't work - have you paid the bill?" This is from people who phone the number at least twice a month.. How hard can it be?


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