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JayMac
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« Reply #15 on: September 29, 2015, 22:11:52 » |
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Last time I left something on a train I'd had my headphones on the entire journey, bar the ticket check. I'd not have heard the reminder.
Also I think it had been proven that people tune out repetitive messages.
As for charges for storing and returning lost property, I have no issue with that provided they are reasonable, reflect only the actual cost and are not profit motivated.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Penzance-Paddington
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« Reply #16 on: September 30, 2015, 00:31:58 » |
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I'd say ^14.80 per item would be a fair price. Obviously I'd want more money for larger items (if it was down to me).
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Chris from Nailsea
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« Reply #17 on: September 30, 2015, 01:03:52 » |
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I'd say ^14.80 per item would be a fair price. Obviously I'd want more money for larger items (if it was down to me).
Purely as a matter of idle curiosity on my part, Penzance-Paddington: how did you arrive at such a precise figure of ^14.80 as being "a fair price" for you to charge? |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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JayMac
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« Reply #18 on: September 30, 2015, 10:51:59 » |
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I'd say ^14.80 per item would be a fair price. Obviously I'd want more money for larger items (if it was down to me).
I'd say that was excessive for a bunch of keys, jumper, ticket wallet/railcard... |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Penzance-Paddington
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« Reply #19 on: September 30, 2015, 14:16:47 » |
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I'd say ^14.80 per item would be a fair price. Obviously I'd want more money for larger items (if it was down to me).
I'd say that was excessive for a bunch of keys, jumper, ticket wallet/railcard... By the time you have added up the staff, administration costs etc it adds up to around the ^15 mark. If you employ 2 members of staff in one office to deal with it for example, that could cost around ^180 a day just in staff wages. |
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ChrisB
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« Reply #20 on: September 30, 2015, 14:38:11 » |
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Not only that, the property had to be securely transferred from wherever its recovered to the LPO. That costs money too.
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Chris from Nailsea
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« Reply #21 on: September 30, 2015, 15:56:54 » |
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If you employ 2 members of staff in one office to deal with it for example, that could cost around ^180 a day just in staff wages.
^11.25 an hour? Wow!  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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ChrisB
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« Reply #22 on: September 30, 2015, 16:26:31 » |
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Including employer NI & pension...not so wow!
Try & get similar level staff from an agency & you'll get an idea of gross staffing costs
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readytostart
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« Reply #23 on: September 30, 2015, 16:27:04 » |
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If you employ 2 members of staff in one office to deal with it for example, that could cost around ^180 a day just in staff wages.
^11.25 an hour? Wow! About right if a TOC▸ is doing their own LPO using staff on a general station grade salary. Guessing external companies will pay closer to the minimum wage for staff in thier left-luggage / lost-property offices (such as Excess Baggage). |
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IndustryInsider
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« Reply #24 on: September 30, 2015, 16:35:14 » |
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In most station, even up to quite large ones, nobody is specifically employed to deal with lost property, it is just part of the job description of, for example, a member of platform dispatch staff. Of course there are costs involved, but only the very large stations have dedicated staff employed. Personally I feel a small charge is warranted for items and that charge should raise depending on how long the item has been kept (and its value), but to charge ^15 to pick up a brolley or bunch of keys is frankly absurd and fortunately the TOCs▸ think so to.
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Penzance-Paddington
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« Reply #25 on: September 30, 2015, 21:35:56 » |
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In most station, even up to quite large ones, nobody is specifically employed to deal with lost property, it is just part of the job description of, for example, a member of platform dispatch staff. Of course there are costs involved, but only the very large stations have dedicated staff employed. Personally I feel a small charge is warranted for items and that charge should raise depending on how long the item has been kept (and its value), but to charge ^15 to pick up a brolley or bunch of keys is frankly absurd and fortunately the TOCs▸ think so to.
How much would you charge for small items and how much would you charge for large/designer items like laptops and tablets? |
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JayMac
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« Reply #26 on: September 30, 2015, 22:02:06 » |
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In most station, even up to quite large ones, nobody is specifically employed to deal with lost property, it is just part of the job description of, for example, a member of platform dispatch staff. Of course there are costs involved, but only the very large stations have dedicated staff employed. Personally I feel a small charge is warranted for items and that charge should raise depending on how long the item has been kept (and its value), but to charge ^15 to pick up a brolley or bunch of keys is frankly absurd and fortunately the TOCs▸ think so to.
How much would you charge for small items and how much would you charge for large/designer items like laptops and tablets? No doubt you Pen-Pad would find a way to criminalise losing property on the railway and charge accordingly. |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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John R
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« Reply #27 on: September 30, 2015, 22:31:09 » |
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In most station, even up to quite large ones, nobody is specifically employed to deal with lost property, it is just part of the job description of, for example, a member of platform dispatch staff. Of course there are costs involved, but only the very large stations have dedicated staff employed. Personally I feel a small charge is warranted for items and that charge should raise depending on how long the item has been kept (and its value), but to charge ^15 to pick up a brolley or bunch of keys is frankly absurd and fortunately the TOCs▸ think so to.
How much would you charge for small items and how much would you charge for large/designer items like laptops and tablets? No doubt you Pen-Pad would find a way to criminalise losing property on the railway and charge accordingly. I find that question uncalled for. I know many of us (myself included) had good cause to disagree with the posters view on another subject. But to effectively raise the issue again, on a completely different topic, and in response to a perfectly reasonable question, seems to be goading Penz - Pad to respond. |
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IndustryInsider
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« Reply #28 on: September 30, 2015, 22:38:12 » |
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How much would you charge for small items and how much would you charge for large/designer items like laptops and tablets?
I think the ATOC» sliding scale of ^3, ^5, ^10 and ^20 is probably about right, though I'd probably reduce the payment by half if the item is collected quickly, say within 3 days. It's a customer friendly act by GWR▸ if it's waiving all charges, but I'd have no qualms personally about paying those amounts of I'd been silly enough to leave something behind. However, if the item concerned causes a security alert, perhaps the person collecting should be charged for the delay minutes they cause.  |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Penzance-Paddington
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« Reply #29 on: October 01, 2015, 00:02:55 » |
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However, if the item concerned causes a security alert, perhaps the person collecting should be charged for the delay minutes they cause. And the delay re-pay for any passengers who arrive late due to an alert |
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