My first post and some good news - Just seen the announcement from Andrew Haines about increased levels of compensation on renewal of season ticket, basically seems to be doubling the statutory reductions for poor performance - a welcome gesture
http://www.firstgreatwestern.co.uk/NewsItem.aspx?id=578In all my years of travelling Great Western/First Great Western, I can't recall a year when the 5% discount hasn't applied - if they ever do achieve satisfactory levels I'm not sure my bank balance will be able to bear it....!