FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck'

[whole diary]

[bobm]

It is good to see rovers on there but there seem to be some bugs in the system.

The earliest date I can buy a Freedom of the South West 8 in 15 Rover is 1st December.  The next screen says they can only be bought three days in advance. The screen after that only offers 1st Class post as a delivery option.  I haven't completed the purchase but I am wondering if I did book one to start on, say, December 1st they would post it out so I received it no more than three days before its start date.  (Actually posting it three days before its start date might be a bit tight!)

The All Line Rover I can buy from 21st November but again it is by post only.

Agreed being able to buy on line is good, I just worry when the post is involved.  As I normally reserve a number of seats at the same time as buying a rover I am not sure how much I will use the facility in practice.

A second point is the Rover normally carries the name of the user.  What if I buy two - one for me and one for a travelling companion - will they both carry my name?

[Brucey]

A second point is the Rover normally carries the name of the user.  What if I buy two - one for me and one for a travelling companion - will they both carry my name?

When I buy DaySave online from Southern, the "Issued To" field is blank, so that you can write your own name in there.  I assume this will be the same, although definitely an issue for FGW^▸ (First Great Western) to clarify.

[JayMac]

I purchased a 3 in 7 Severn & Solent from on board a local train last week. The conductor never bothered asking for my name and I never bothered writing it in myself. Had no issues using the ticket during its validity without my name on it.

[bobm]

I too have been issued with a Rover at a booking office with no name and had no problems using it.  I was more concerned that the computer might print the username on a rover by default.  But then I guess if no one notices it is blank they won't notice if two people travelled with apparently the same names....

[old original]

Moderator Note: To reflect the confirmation of the change by FGW^▸ (First Great Western) to the WebTIS 'Mixing Deck' booking engine I've taken the liberty of re-titling this thread from the original question 'FGW Ditching Trainline?' to something more suitable.

no problem

[Glovidge]

Tht mixing desk appears to be really simple to use. 

How to appeal to the non-computer savvy amongst your customers

[Ollie]

Hi Glovidge.

Does this guide help?

http://www.firstgreatwestern.co.uk/~/media/PDF/Webtis/FGW%20Consumer%20online%20user%20guide.ashx

[JayMac]

Both Hull Trains and ScotRail have switched to ATOS WebTIS. That's the full compliment of First Group rail companies now using the 'Mixing Deck'.

Quite a loss for thetrainline.

[Glovidge]

Hi Glovidge.

Does this guide help?

http://www.firstgreatwestern.co.uk/~/media/PDF/Webtis/FGW%20Consumer%20online%20user%20guide.ashx

A little. Cheers

Usually when such a substantial change takes place to computer systems in my place of work we get a training course to go with it! :-)

[Brucey]

I purchased a ticket a few days ago and collected it from a Red Spotted Hanky TVM^▸ (Ticket Vending Machine) just 1 minute and 50 seconds later.

Much easier interface than The Train Line, especially the way that the train times are presented.

All round good move IMO^▸ ('in my opinion').

[bobm]

Sorry am I being thick? (Keep quiet at the back  )  What is a "Red Spotted Hanky TVM^▸ (Ticket Vending Machine)"?

[Brucey]

Sorry am I being thick? (Keep quiet at the back  )  What is a "Red Spotted Hanky TVM^▸ (Ticket Vending Machine)"?

It is a ticket collection machine provided by Red Spotted Hanky.

[bobm]

Didn't realise there were "website specific" ones.

[Brucey]

Didn't realise there were "website specific" ones.

I assume there is some arrangement with the university where I work as it is plonked in the reception area.  I don't actually work for the university, but I believe Red Spotted Hanky are their preferred supplier for train tickets.  Will try to get a picture of it sometime.  Seems like a relatively novel idea.

[Timmer]

Can't be many TOCs^▸ (Train Operating Company) left using Trainline now. No wonder Trainline have upped their advertising, e-shots etc to keep business.