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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Why can you not get replacements for weekly season tickets
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Author Topic: Why can you not get replacements for weekly season tickets  (Read 6052 times)
Mookiemoo
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« on: December 11, 2007, 17:31:18 »
Just wondered.

Normally I get a monthly and on the couple of occasions I mislaid it, I got it replaced for ^20.

Yesterday, my cleaner got a bit overzealous and washed a pair of jeans that had my weekly season in it (that was all I needed as working in munich next week and would have worked from home thur/fri after it ran out)

Turned up at station only to find I could not get a replacement because its a weekly one. 

So another ^259 out of pocket was I.  (I had to go in today/wed/thur and it would have been over ^300 otherwise).

i just dont understand why you can replace one type but not the other.

in future will go for a monthly and apply for a refund if out of the country for the last half - i'm sure that costs FGW▸ (First Great Western) more than it would to sort out replacements)
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Shazz
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« Reply #1 on: December 11, 2007, 17:36:54 »
i hope the cleaner got sacked!

Surely if you had proof of purchase they should replace it the same way?
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Mookiemoo
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« Reply #2 on: December 11, 2007, 17:39:56 »
Quote from: Shazz on December 11, 2007, 17:36:54
i hope the cleaner got sacked!

Surely if you had proof of purchase they should replace it the same way?

Cleaner got benefit of doubt on grounds her three month old son had been admitted to hospital two days before - I had offered to have her in later in the week but she wanted to honor the committment. 

The problem is - I paid cash for the last one and the receipt was also in the same holder as the season ticket.
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vacman
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« Reply #3 on: December 11, 2007, 19:23:16 »
The reason that weekly seasons can't be replaced is because technicly someone else COULD be travelling on the ticket if for example you lost it, it's the same with a normal ticket, a recipt is not a ticket to travel. I think the only reason that you can get  a refund on a monthly or longer is as a goodwill gesture because of the high expense of paying out for a long season.
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Mookiemoo
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« Reply #4 on: December 11, 2007, 19:35:07 »
Quote from: vacman on December 11, 2007, 19:23:16
The reason that weekly seasons can't be replaced is because technicly someone else COULD be travelling on the ticket if for example you lost it, it's the same with a normal ticket, a recipt is not a ticket to travel. I think the only reason that you can get  a refund on a monthly or longer is as a goodwill gesture because of the high expense of paying out for a long season.

not sure I buy that. the loss on a fraudulently used monthly would be greater.

and frankly im getting pig sick of honest commuters being assumed to be dishonest just because of a few  (id hazard a guess that the cheaters are a small proportion)

I could affford the 260 - its about four hours work after task.  annoyed me however.

I can only feel for those whom finding the fare to work is a major issue if they are unlucky
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vacman
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« Reply #5 on: December 11, 2007, 19:39:47 »
I'm not disagreeing with you, just "quoting the law" so to speak, unfortunately it is the small amount of dishonest undesirables that spoil it for the honest majority.
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Ollie
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« Reply #6 on: December 11, 2007, 20:00:13 »
Also a record is not kept for weekly tickets whereas there is for monthly and beyond.

It all comes down to the National Rail Conditions of Carriage which states that lost tickets will not be replaced even if there is a receipt.
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