Seat reservation problems

[whole diary]

[LiskeardRich]

Hi Ollie, is there still a backlog? My reservations run out today and I've had no response to any emails to extend my booking.

Unfortunately so, if you private message me the email address you sent from, I'll check where it is in the queue.

Firstly, may I offer you a warm welcome to the Coffee Shop forum, JAD801. 

Secondly, thank you to Ollie for replying here. 

However, I am rather concerned at the implication that our new member JAD801 apparently had to resort to contacting Great Western Railway via this forum, as the GWR^▸ (Great Western Railway) 'official channels' seem to be so bunged up?

 

I can only assume inadequate staffing levels knowing how long a reply takes!

[Pb_devon]

Hi Ollie, is there still a backlog? My reservations run out today and I've had no response to any emails to extend my booking.

Unfortunately so, if you private message me the email address you sent from, I'll check where it is in the queue.

And I am about to do likewise on behalf of a friend who put in a delay claim six weeks ago and has heard nothing.

And I am about to do likewise, on behalf of a friend who put on a delay claim six weeks ago and has heard nothing (and gave up trying to get through by phone).

Firstly, may I offer you a warm welcome to the Coffee Shop forum, JAD801. 

Secondly, thank you to Ollie for replying here. 

However, I am rather concerned at the implication that our new member JAD801 apparently had to resort to contacting Great Western Railway via this forum, as the GWR^▸ (Great Western Railway) 'official channels' seem to be so bunged up?

 

[Pb_devon]

Text to go with last post (original vanished in cyber space!).

And I am about to do likewise on behalf of a friend who has heard nothing six weeks after sending in a delay claim.

[TaplowGreen]

Hi Ollie, is there still a backlog? My reservations run out today and I've had no response to any emails to extend my booking.

Unfortunately so, if you private message me the email address you sent from, I'll check where it is in the queue.

Firstly, may I offer you a warm welcome to the Coffee Shop forum, JAD801. 

Secondly, thank you to Ollie for replying here. 

However, I am rather concerned at the implication that our new member JAD801 apparently had to resort to contacting Great Western Railway via this forum, as the GWR^▸ (Great Western Railway) 'official channels' seem to be so bunged up?

 

I can only assume inadequate staffing levels knowing how long a reply takes!

I suspect that they're snowed under dealing with all the compliments about GWRs wonderful service........

[NickB]

Happy New Year one and all.
As an update on this saga I've just called the helpline to make my seat reservations and been told that they cannot make bookings on the phone anymore and all reservations need to be made by email. I made the point that with a 6-8 week turnaround in answering emails this is a dumb idea, but GWR^▸ (Great Western Railway) seemingly have a monopoly on those so it shouldn't really surprise me.