worth claiming v the hassle

johngreg

Full Member

Posts: 37

worth claiming v the hassle

« on: September 12, 2016, 22:38:05 »

Was coming back from Salisbury to sunningdale on Sunday via Basingstoke and reading.

Unfortunately the cross country 11.47 from Basingstoke to reading took 1 hour 20 mins approx rather than the 15-20 minster if should have. Cross country train manager said it was a point failure outside reading.

Can I claim any ticket money back? Given that my entire journey used 3 different TOCS, is it worth it?


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LiskeardRich

Transport Scholar
Hero Member

Posts: 3570

Re: worth claiming v the hassle

« Reply #1 on: September 12, 2016, 22:47:04 »

Cross country are one of the easier to claim through. Fill in their online form, it will send you a case reference, email a photo of your tickets with the case reference as a subject. They will send you some RTVs. Crosscountry leg that was delayed so them to claim through, they also have delay repay in place, GWR^▸ for example doesn't, making a XC^▸ claim simpler to get through.


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All posts are my own personal believes, opinions and understandings!

Tim

Hero Member

Posts: 2738

Re: worth claiming v the hassle

« Reply #2 on: September 13, 2016, 11:43:50 »

IMHO^▸ it is always worth it for the principle of the matter if not any other reason.


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