Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 14:15 27 Apr 2025
 
* Leeds community in shock over attack involving crossbow
- Violin used in 1997 Titanic film sells for £54k
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 10/05/25 - BRTA Westbury
10/05/25 - Model Railway Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

No 'On This Day' events reported for 27th Apr

Train RunningCancelled
11:25 Cardiff Central to Portsmouth Harbour
12:25 Cardiff Central to Portsmouth Harbour
13:00 London Paddington to Plymouth
13:11 Worcester Foregate Street to London Paddington
13:30 Bristol Temple Meads to Westbury
13:40 Westbury to Bristol Temple Meads
14:00 Cheltenham Spa to Swindon
14:22 Frome to Swindon
14:35 Severn Beach to Weston-Super-Mare
14:40 Westbury to Bristol Temple Meads
15:39 Bristol Temple Meads to Worcester Foregate Street
15:41 Bristol Temple Meads to Salisbury
15:44 Swindon to Frome
16:52 Paignton to London Paddington
17:52 Worcester Foregate Street to Bristol Temple Meads
18:00 Cardiff Central to Taunton
18:11 Castle Cary to Swindon
19:35 Severn Beach to Bristol Temple Meads
19:43 Swindon to Westbury
20:00 London Paddington to Plymouth
20:17 Taunton to Bristol Temple Meads
21:00 Bristol Temple Meads to Avonmouth
21:28 Avonmouth to Bristol Temple Meads
22:35 Bristol Temple Meads to Westbury
Short Run
10:55 Cardiff Central to Penzance
11:50 Penzance to Cardiff Central
12:00 Cardiff Central to Exeter St Davids
12:10 Portsmouth Harbour to Cardiff Central
12:30 London Paddington to Paignton
12:53 Paignton to Exmouth
13:10 Weston-Super-Mare to Severn Beach
14:07 London Paddington to Cardiff Central
14:10 Portsmouth Harbour to Cardiff Central
14:50 Penzance to Exeter St Davids
15:10 Weston-Super-Mare to Severn Beach
16:08 Weston-Super-Mare to Severn Beach
16:35 Severn Beach to Weston-Super-Mare
16:36 Cardiff Central to London Paddington
16:43 Frome to Swindon
16:48 Bristol Temple Meads to Castle Cary
17:25 Cardiff Central to Portsmouth Harbour
17:28 London Paddington to Weston-Super-Mare
17:59 Salisbury to Bristol Temple Meads
18:10 Weston-Super-Mare to Severn Beach
19:10 Portsmouth Harbour to Cardiff Central
19:59 Salisbury to Bristol Temple Meads
20:28 Weston-Super-Mare to London Paddington
20:30 London Paddington to Weston-Super-Mare
21:10 Portsmouth Harbour to Bristol Temple Meads
22:30 Cardiff Central to Westbury
23:00 London Paddington to Bristol Temple Meads
Delayed
09:55 Bristol Temple Meads to Penzance
14:40 Bristol Temple Meads to Salisbury
etc
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 27, 2025, 14:31:21 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[85] Taplow-Hassocks
[73] BBC TV Licensing - ongoing discussion
[65] Penryn to Melksham - summary and some pictures from 25.4.2025
[58] Standardisation of Time and the Railway Clearing House
[56] Would reducing fares increase passenger numbers by 40%??
[53] Solar panels between the rails in Switzerland
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: (Not so) new French compensation rules  (Read 4552 times)
stuving
Transport Scholar
Hero Member
******
Posts: 7426


View Profile
« on: November 29, 2016, 18:41:14 »

There's a news item in France today about more generous compensation for delayed trains, from 1st December. SNCF (Societe Nationale des Chemins de fer Francais - French National Railways) were to announce this on Thursday, i.e. with zero notice! (but since it's hit the news they've gone public today).

The story runs that there was an EC regulation (1371/2007) covering all conditions of carriage including compensation, coming into force in 2009, but with let-outs. That's all been translated into UK (United Kingdom) regulations already, as the current conditions.

There were exemptions allowed, unlimited for urban/regional service and for up to three 5-year terms for long-distance. Britain and France (and most other countries) took these up in 2009.  For trains between member states you might expect no exemptions (but I can't find that anywhere). Eurostar in any case has an odd pre-existing legal status, I think.

However, unlike other countries, France didn't renew its exemption for the second term in 2014. And either SNCF have just realised that, or more likely they always knew but some outsider has recently spotted it. So now they have to apply the EC rules immediately.

The relevant provision is 1371/2007 article 17:
Quote
1. Without losing the right of transport, a passenger may request compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and destination stated on the ticket for which the ticket has not been reimbursed in accordance with Article 16. The minimum com-pensations for delays shall be as follows:
(a) 25 % of the ticket price for a delay of 60 to 119 minutes,
(b) 50 % of the ticket price for a delay of 120 minutes or more.

In fact the money won't change, as the EC rates are minimal and SNCF already offer more. Current SNCF compensation rates are:
  • For TER and suburban (Francilien): Nothing.
  • For TGV (Train a Grande Vitesse) and Intercités, if the fault is SNCF's:
  • ....25% for 30-119 minutes
  • ....50% for 120-179 minutes
  • ....75% for over 180 minutes
  • International trains: varies, some as EC rules and some down to 30 minutes.
  • Payment in vouchers or (except for 25% ones) bank transfer (BIC/IBAN).
  • There are lots of special rules too, including those for seasons (abonnements/forfaits).

And for any train you can get a bulletin de retard - no cash value, but for you to show your boss or teacher as an excuse. Sometimes they hand them out on the platform (and before the war they had them on the Metro), or else you can apply on line.

What is different in the EC rules is that they don't allow the "not our fault" excuse. (I think that's why everyone opted out.) This was quite likely an omission, as there is an amendment to the EC rules going through to put that in in six months time. But for now...
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of pageJump to Forum Home Page