8 March

Melksham Dawn

Jr. Member

Posts: 14

8 March

« on: March 08, 2007, 15:03:16 »

The 07:17 from Melksham this morning was late by about 10 mins. The information point didn't tell us though.. it just said everything was OK till 07:17 and then there is no train due.....

The lateness made me miss my conection at Swindon which I had a reserved (only valid on this service) ticket. They didn't check the tickets, pity cus I was looking forward to the discussion beginning "This ticket isn't valid on this train"


	Logged

grahame

Administrator
Hero Member

Posts: 44246

Re: 8 March

« Reply #1 on: March 08, 2007, 16:03:50 »

There's an interesting thread running on what you should do in such circumstances here: .....

http://www.railchat.co.uk/phpBB2/viewtopic.php?t=8884

Whilst I do suspect you would have been OK, it would only have taken one "jobsworth" and there have been a few of those around of late ...


	Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

Melksham Dawn

Jr. Member

Posts: 14

Re: 8 March

« Reply #2 on: March 09, 2007, 11:49:38 »

Out of interest I asked at the customer services at Paddington last night, as boarding for the 17:30 was delayed. I was told that "as long as you've got a through ticket it will be valid on the next available service". Perhaps I should get it in writing?


	Logged

grahame

Administrator
Hero Member

Posts: 44246

Re: 8 March

« Reply #3 on: March 09, 2007, 14:41:45 »

Ooh - if you missed the 18:42 at Swindon because the 17:30 was running late, your ticket will also be valid on the 06:19 Grin

More seriously, I have noticed (you'll see a case in point that happened to me) a tendency for a relatively relaxed view to be taken to enquiries such as yours which passes the buck on to the next person down the line ... you're then OK unless you happen upon someone who interprets the rules more harshly, or is so fare removed from the initial incident that he thinks you're trying to pull a fast one. "In Writing" is a good idea as was described in that other thread, which I will point out is NOT an FGW^▸ example.


	Logged

Coffee Shop Admin, Chair of Melksham Rail User Group, TravelWatch SouthWest Board Member

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »