Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 13:35 06 May 2025
 
- Hamas says 'no point' to truce talks as Israel plans to capture all of Gaza
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 10/05/25 - BRTA Westbury
10/05/25 - Model Railway Show, Calne
13/05/25 - Melksham TUG / AGM
14/05/25 - West Wiltshire RUG

On this day
6th May (2011)
First tweet from GWR/FGW (*)
Train RunningCancelled
06/05/25 11:50 Cardiff Central to London Paddington
06/05/25 12:13 London Paddington to Cardiff Central
12:32 London Paddington to Cheltenham Spa
06/05/25 12:50 Cardiff Central to London Paddington
13:15 London Paddington to Cardiff Central
06/05/25 13:50 Cardiff Central to London Paddington
14:15 London Paddington to Cardiff Central
06/05/25 14:54 Cardiff Central to London Paddington
14:59 Cheltenham Spa to London Paddington
15:16 London Paddington to Cardiff Central
15:54 Cardiff Central to London Paddington
16:18 London Paddington to Carmarthen
16:50 Cardiff Central to London Paddington
17:50 Cardiff Central to London Paddington
18:18 London Paddington to Swansea
19:18 London Paddington to Swansea
Short Run
06/05/25 09:00 Cardiff Central to Penzance
10:30 Cardiff Central to Portsmouth Harbour
10:50 Penzance to Cardiff Central
10:52 Plymouth to Cardiff Central
06/05/25 11:00 Cardiff Central to Penzance
11:30 Cardiff Central to Portsmouth Harbour
06/05/25 12:00 Cardiff Central to Taunton
12:30 Cardiff Central to Portsmouth Harbour
06/05/25 13:00 Cardiff Central to Penzance
13:11 Taunton to Cardiff Central
06/05/25 14:00 Cardiff Central to Penzance
14:49 Plymouth to Cardiff Central
14:59 Cardiff Central to Taunton
15:15 Taunton to Cardiff Central
16:00 Cardiff Central to Taunton
16:50 Penzance to Cardiff Central
17:00 Cardiff Central to Taunton
17:10 Taunton to Cardiff Central
17:18 London Paddington to Swansea
18:00 Cardiff Central to Penzance
18:10 Taunton to Cardiff Central
19:00 Cardiff Central to Penzance
19:15 Taunton to Cardiff Central
20:00 Cardiff Central to Taunton
20:24 Exmouth to Cardiff Central
20:59 Cardiff Central to Bristol Temple Meads
22:00 Cardiff Central to Bristol Temple Meads
22:30 Cardiff Central to Bristol Temple Meads
23:30 Cardiff Central to Bristol Temple Meads
Delayed
10:23 Portsmouth Harbour to Cardiff Central
10:48 London Paddington to Swansea
11:22 Swansea to London Paddington
11:59 Cheltenham Spa to London Paddington
13:22 Swansea to London Paddington
14:30 Cardiff Central to Portsmouth Harbour
etc
•
PollsOpen and recent polls
Open to 08/05 09:07 Steam Excursion - or diesel excursion with a featured steam section?
Open to 07/05 09:27 Should train, bus and coach operators be required to accept cash
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
May 06, 2025, 13:38:56 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[142] Major rail disruption after blaze close to tracks between Newp...
[68] Pilning Station - where are we, and looking at future options ...
[56] In memory of the Weymouth Harbour Tramway on the anniversary o...
[55] Subtle train time changes
[44] April across the South West - May bank holiday quiz
[35] Bath Spa station - dealing with future capacity issues - ideas...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Delay-repay. Also repays if you miss your bus because the train was late?
Pages: 1 [2]
« previous next »
  Print  
Author Topic: Delay-repay. Also repays if you miss your bus because the train was late?  (Read 5639 times)
Fourbee
Hero Member
*****
Posts: 705


View Profile
« Reply #15 on: April 12, 2019, 11:01:17 »
Quote from: stuving on April 12, 2019, 10:52:54
In the case of your journey on 7th April, I was wondering if the software might also have an issue with GPS week number roll-over. Did SWR» (South Western Railway - about) by any chance also alter your date of travel to 22 August 1999?

My GWR▸ (Great Western Railway) claim yesterday had the date right (apart from the first one quoted being in American format; is it so hard to transpose the digits in an email even if you don't want to store it in UK▸ (United Kingdom) format? Just gives the impression of sloppiness).
Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1398



View Profile
« Reply #16 on: April 12, 2019, 11:16:11 »
The date was correct as 7 April, just the travel time shown as 1115 instead of 1215
Logged
I like to travel.  It lets me feel I'm getting somewhere.
rogerw
Global Moderator
Hero Member
*****
Posts: 1398



View Profile
« Reply #17 on: April 17, 2019, 20:24:44 »
Time for an update on my delay repay claims.  My appeal against the rejection by SWR» (South Western Railway - about) has also been rejected, reason shown below
Thank you for your Delay Repay claim. We have checked the journey you have claimed for and we are unable to find a timetabled journey that matches your claim. Therefore, your claim has been rejected on this occasion.

If you still believe we’ve made the wrong decision or that you’ve given us the wrong information, then you will need to contact the Customer Relations team using the details provided below.

Two points to make from this. Firstly I travelled on the timetabled journey claimed so that it most certainly existed. If they cannot identify it they should ask further questions, not reject out of hand.  Secondly there was no information given below on how to contact the Customer Relations team.

The system is clearly not working as it should, particularly for Sunday travel and I will be contacting the general manager concerning this. 

On a happier note, my claim with GWR▸ (Great Western Railway) (for a Friday journey), submitted on 7th April was agreed today
Logged
I like to travel.  It lets me feel I'm getting somewhere.
ChrisB
Transport Scholar
Hero Member
******
Posts: 13353


View Profile Email
« Reply #18 on: April 18, 2019, 10:23:54 »
that needs escalating, with full explanation of what you believe are the facts.
Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1398



View Profile
« Reply #19 on: April 18, 2019, 17:11:51 »
It will be. My first job tomorrow as I am busy all day today.
Logged
I like to travel.  It lets me feel I'm getting somewhere.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 [2]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules via admin@railcustomer.info. Full legal statement (here).

Jump to top of page • Jump to Forum Home Page