IEP between Bristol and WSM

[whole diary]

[JayMac]

Paddington staff are all rude, I asked if First Class was at the front or the rear and they snapped “I don’t know”. Elsewhere on the network I feel GWR^▸ (Great Western Railway) provide great information and customer service.

Paddington staff are (largely ?) Network Rail ... so only agents for GWR

Has there been a change? Ticket office, concourse customer services/floor walkers, gateline and despatchers are all GWR employees arent they?

Network Rail customer facing staff at Paddington seem limited to Passenger Assistance.

[alan_s]

I know this is an old thread but it's mine and still relevant

Had a better trip back from London last Sunday but there was confusion with the stock.  2x 5car IET^▸ (Intercity Express Train - replacement for HSTs (manufactured by Hitachi in Kobe, Japan)) sitting in the platform.  Had first class tickets booked in coach K but knowing that worle is too short sat in coach D instead.  (Train was (front)EDCBA-LKJHG(buffers)).  About 10 mins before departure coach D suddenly became K and showed the relevant reservations.  Then just before departure it reverted to D again!  No warning until Bristol that if you wanted Nailsea Yatton Worle to move to the front section. 

If they are going to insist on sending 5+5 where they don't fit, why not put the stop marker 2 or 3 cars beyond the platform (like they did with the HSTs^▸ (High Speed Train (Inter City class 43 125 units))) so that they can open doors from both units?

[Wizard]

I know this is an old thread but it's mine and still relevant

Had a better trip back from London last Sunday but there was confusion with the stock.  2x 5car IET^▸ (Intercity Express Train - replacement for HSTs (manufactured by Hitachi in Kobe, Japan)) sitting in the platform.  Had first class tickets booked in coach K but knowing that worle is too short sat in coach D instead.  (Train was (front)EDCBA-LKJHG(buffers)).  About 10 mins before departure coach D suddenly became K and showed the relevant reservations.  Then just before departure it reverted to D again!  No warning until Bristol that if you wanted Nailsea Yatton Worle to move to the front section. 

If they are going to insist on sending 5+5 where they don't fit, why not put the stop marker 2 or 3 cars beyond the platform (like they did with the HSTs^▸ (High Speed Train (Inter City class 43 125 units))) so that they can open doors from both units?

Because then if the first class coaches are at the front and back there would be no wheelchair access to the train.

[Clan Line]

Because then if the first class coaches are at the front and back there would be no wheelchair access to the train.

Just goes to show the stupidity of cobbling two 5 car DMUs^▸ (Diesel Multiple Unit) together and calling it a 10 car train !  Did no one think of this problem ?

[IndustryInsider]

We're promised that many of the outstanding issues regarding the PIS^▸ (Passenger Information System) will be resolved on the next software update, including, amongst many things, the reservation and coach lettering resetting when somebody logs in, or a special stop order is issued.

[broadgage]

Because then if the first class coaches are at the front and back there would be no wheelchair access to the train.

Just goes to show the stupidity of cobbling two 5 car DMUs^▸ (Diesel Multiple Unit) together and calling it a 10 car train !  Did no one think of this problem ?

Careful now, I have been told off for calling them DMUs. Even the MD insists that they are electric trains that can also use diesel power.
DMU is considered a negative term that might in passengers minds be associated with shorter trains that lack buffets, padded seats, luggage space and other facilities found on inter-city trains.
The sort of thing that used to be confined to branch lines or secondary routes, but these days they are infesting main lines.

[IndustryInsider]

DMU^▸ (Diesel Multiple Unit) is inaccurate.  BMU or BMMU (Bi-Mode Multiple Unit) is a more accurate and much preferable description IMHO^▸ ('in my humble opinion'), especially given the prevalence of such units now being ordered so that they will become very commonplace. 

Of course, even Voyager's should more properly be described as DEMU^▸ (Diesel Electric Multiple Unit)'s.