New Punctuality Standards

[whole diary]

[rogerw]

https://www.bbc.co.uk/news/business-47664969

On the BBC^» (British Broadcasting Corporation - home page) today.  Punctuality now to be measured at every station call.  Does this mean the end of charter minutes approaching terminal points?

[paul7575]

Charter minutes should be very much obsolescent, once every TOC^▸ (Train Operating Company) is in full delay repay mode, (unlike GWR^▸ (Great Western Railway) with seasons), what is the point of publishing them any more?

Paul

[stuving]

It's not obvious from that BBC^» (British Broadcasting Corporation - home page) report who's actually doing what. Obviously NR^» (Network Rail - home page) actually measure the times (we are used to seeing those to 1/4 minute already), but the main announcement was from RDG^▸ (Rail Delivery Group, or Reading station, depending on context).

From April, Britain’s train operators and Network Rail will publish new measures of train punctuality as part of an ongoing plan to improve performance and reduce delays.

•     Rail companies have worked together to develop the measures which will mean trains will be measured to the minute at stops rather than just within 5 or 10 minutes at the destination only.
•     On time measures are being used to tackle delays now, including at some of the country’s busiest railway stations.
•     People can view performance information for specific journeys on the industry-funded My Train Journey website. Network-wide data is available on the Rail Delivery Group website.
•     The measures are the most transparent of all major railways in Europe, and are part of the industry’s wider programme of work to improve performance and increase customer satisfaction.

Britain's rail companies will be using ‘to the minute’ train performance data as the primary method of measuring punctuality from April as part of the cross-industry programme of work to tackle delays and improve satisfaction.

Train operators and Network Rail worked together to develop a range of measures including 'on time' measures to create a way of tracking train punctuality that better matches the real experience of customers in different markets and to provide companies with more detailed information about delays, so they can understand and address the root causes.

Network Rail have their own page on the subject.