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Great Western Coffee Shop > All across the Great Western territory > The Wider Picture in the United Kingdom > Travelling with Avanti West Coast is such a drag.
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Author Topic: Travelling with Avanti West Coast is such a drag.  (Read 1269 times)
JayMac
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« on: December 11, 2022, 16:58:54 »
Eye watering fare. Atrocious service.

https://www.theguardian.com/uk-news/2022/dec/11/rail-passenger-avanti-west-coast-train-ticket-brighton-bangor
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TaplowGreen
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« Reply #1 on: December 11, 2022, 19:35:49 »
Quote from: JayMac on December 11, 2022, 16:58:54
Eye watering fare. Atrocious service.

https://www.theguardian.com/uk-news/2022/dec/11/rail-passenger-avanti-west-coast-train-ticket-brighton-bangor

Really takes the cake.
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CJB666
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« Reply #2 on: December 11, 2022, 20:46:57 »
https://uk.news.yahoo.com/rail-passenger-hits-avanti-over-164216612.html
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ChrisB
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« Reply #3 on: December 11, 2022, 20:49:13 »
Already posted rlsewhere this morning
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Ralph Ayres
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« Reply #4 on: December 11, 2022, 20:55:20 »
...and unwisely building up expectations given that they know they are struggling to provide anything like a decent basic service.  A refund after the event will be little consolation.

They currently say on their website "From 3 to 24 December, we’ll be serving our festive menu in First Class".  Granted there's a tiny footnote that "*all items on our menus are subject to availability" but no real warning that it might all go belly up for anyone who doesn't keep a close eye on what's going on in the rail industry and might even have heard about problems getting to Manchester but wouldn't associate that with travelling to north Wales.  Abandoning pre-travel First Class ticket sales and going for on-train upgrades only until things improve might have been better PR▸ (Public Relations)-wise to avoid articles like this, given how ridiculously expensive full rate First Class fares will seem even if most people will be able to find cheaper fares or would decide not to go First Class.
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grahame
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« Reply #5 on: December 12, 2022, 07:05:01 »
Quote from: ChrisB on December 11, 2022, 20:49:13
Already posted rlsewhere this morning

I will move and merge when I get a chance / decent connection that allows admin.   This is a link to a different press article covering the same story though, so very much worth adding in for completeness
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