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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Confiscated tickets with no receipt........is it correct?
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Author Topic: Confiscated tickets with no receipt........is it correct?  (Read 11018 times)
Mookiemoo
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« Reply #15 on: June 11, 2009, 20:19:41 »
Quote from: vacman on June 11, 2009, 19:05:18
Quote from: cereal_basher on June 11, 2009, 19:03:23
STAR is the ticket issuing facility. FGW▸ (First Great Western) use but only at stations that have always been FGW's, not ex-Wessex staions. If STAR isn't used you won't be able to get the detailed receipt.
FGW are swithing entirely to STAR in September, Tribute receipt's have ticket details on them I believe??
Well, I have never been given a detailed receipt - ever - i stopped asking for one about three years ago when all it proved was "a train somewhere" and the amount!  This was both station and on train!

Has tribute been brought in since?
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cereal_basher
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« Reply #16 on: June 11, 2009, 21:19:46 »
Tribute is the ex-Wessex system and has been around for a while. Hereford is ATW▸ (Arriva Trains Wales (former Train Operating Company)) station and they use STAR so you should be fine from there.
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Mookiemoo
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« Reply #17 on: June 11, 2009, 22:05:03 »
Quote from: cereal_basher on June 11, 2009, 21:19:46
Tribute is the ex-Wessex system and has been around for a while. Hereford is ATW▸ (Arriva Trains Wales (former Train Operating Company)) station and they use STAR so you should be fine from there.

Hereford is the exception not the rule

Most commonly it is PAddington/Reading/Slough/On the train - that I buy tickets!

If I go through hereford its on the way home (except for today when I got the 1615 fro ludlow!)
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vacman
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« Reply #18 on: June 11, 2009, 22:10:35 »
Quote from: Mookiemoo on June 11, 2009, 22:05:03
Quote from: cereal_basher on June 11, 2009, 21:19:46
Tribute is the ex-Wessex system and has been around for a while. Hereford is ATW▸ (Arriva Trains Wales (former Train Operating Company)) station and they use STAR so you should be fine from there.

Hereford is the exception not the rule

Most commonly it is PAddington/Reading/Slough/On the train - that I buy tickets!

If I go through hereford its on the way home (except for today when I got the 1615 fro ludlow!)


Padd, reading and Slough should all have STAR
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thetrout
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« Reply #19 on: June 12, 2009, 13:34:19 »
Exeter St Davids, Taunton, Bath Spa and Bristol T M have STAR AFAIK▸ ('as far as I know')

However the TVM▸ (Ticket Vending Machine)'s won't issue a detailed receipt, but the Ticket Office will Smiley
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Tim
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« Reply #20 on: June 12, 2009, 13:36:48 »
Quote from: thetrout on June 12, 2009, 13:34:19
Exeter St Davids, Taunton, Bath Spa and Bristol T M have STAR AFAIK▸ ('as far as I know')

However the TVM▸ (Ticket Vending Machine)'s won't issue a detailed receipt, but the Ticket Office will Smiley

Thanks - worth knowing. 
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Electric train
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« Reply #21 on: June 12, 2009, 14:36:14 »
The ticket remains the property of the Train Operating Company that issued the ticket, they are selling you a journey and not a piece of paper the ticket is a voucher proving you have paid for the journey undertaken.  It is in their gift however to allow you to retain said voucher at the end of the journey
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Tim
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« Reply #22 on: June 12, 2009, 14:56:04 »
Quote from: Electric train on June 12, 2009, 14:36:14
The ticket remains the property of the Train Operating Company that issued the ticket

So in the fractured post-privatisation network, by what mechanism is an employee or ticket barrier belonging to one TOC▸ (Train Operating Company) able to claim ownership of a ticket issued by a different TOC?
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cereal_basher
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« Reply #23 on: June 12, 2009, 17:08:15 »
I actually thought tickets were owned by ATOC» (Association of Train Operating Companies see - here), rather than an individual TOC▸ (Train Operating Company).
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vacman
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« Reply #24 on: June 12, 2009, 22:08:25 »
It belongs to ATOC» (Association of Train Operating Companies see - here) i believe, of which every TOC▸ (Train Operating Company) is a member.
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readytostart
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« Reply #25 on: June 15, 2009, 15:15:00 »
Going back to the original post, this is section 3/1/1.2 from the ATOC» (Association of Train Operating Companies see - here) Ticket Examiners Handbook and National Routing Guide:
1.2
If the customer shows an out of date Railcard:
Charge the customer the undiscounted adult fare for the journey as if they had no ticket.

However my personal stance is to withdraw the out of date railcard and depending on my particular mood that day either charge the difference between the discounted and non discounted fare, or to simply allow the passenger to complete their journey. Like most of my dealings with the public, the price I charge is influenced by the passenger's attitute, it pays to be nice to us!
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vacman
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« Reply #26 on: June 15, 2009, 16:53:58 »
Quote from: readytostart on June 15, 2009, 15:15:00
Going back to the original post, this is section 3/1/1.2 from the ATOC» (Association of Train Operating Companies see - here) Ticket Examiners Handbook and National Routing Guide:
1.2
If the customer shows an out of date Railcard:
Charge the customer the undiscounted adult fare for the journey as if they had no ticket.

However my personal stance is to withdraw the out of date railcard and depending on my particular mood that day either charge the difference between the discounted and non discounted fare, or to simply allow the passenger to complete their journey. Like most of my dealings with the public, the price I charge is influenced by the passenger's attitute, it pays to be nice to us!
Wink Cheesy
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super tm
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« Reply #27 on: June 15, 2009, 18:17:14 »
I also find it varies depending how long ago the railcard expired   Smiley
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thetrout
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« Reply #28 on: June 15, 2009, 19:27:17 »
IIRC▸ ('if I recall/remember/read correctly') you get reminders to renew the railcard anyway... Well I did in my DSB and my was then Y-P Railcard Smiley
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