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Great Western Coffee Shop > Journey by Journey > London to the West > Confuse the Customer !
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Author Topic: Confuse the Customer !  (Read 7903 times)
moonrakerz
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« on: August 21, 2009, 22:27:35 »
Exeter St Davids. Weds:  The 1209 Arrival is the 1210 Departure. It is leaving 15 mins before it arrives   Huh Huh

and at 1230 they were still announcing that the (missing) 1209 was running 11 minutes late !
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JayMac
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« Reply #1 on: August 21, 2009, 22:33:44 »
Hang on though....the 1210 Penzance on the right hand screen is not showing as 'on time'. Unfortunately the photo doesn't show all the departure monitor's columns so we can't see the 'expected' time.
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RailCornwall
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« Reply #2 on: August 21, 2009, 23:37:53 »
Quote from: bignosemac on August 21, 2009, 22:33:44
Hang on though....the 1210 Penzance on the right hand screen is not showing as 'on time'. Unfortunately the photo doesn't show all the departure monitor's columns so we can't see the 'expected' time.

It does clearly as 1221.
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JayMac
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« Reply #3 on: August 22, 2009, 00:10:55 »
Oops my bad. I had no scroll bar when I looked earlier. Been on dial-up speeds cos my ISP are muppets. The OP▸ (Original Poster / topic starter, or Off Peak, depending on context) now makes much more sense!! Sorry Moon Embarrassed
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moonrakerz
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« Reply #4 on: August 22, 2009, 09:22:10 »
I said it was confusing  !   Smiley
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JayMac
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« Reply #5 on: August 22, 2009, 09:49:48 »
This was obviously a portend of things to come on Weds afternoon. The major signalling failure at West Drayton confused a whole lot more people - and not just passengers! Ascott-under-Wychwood was particularly singled out for confusing information:

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=5211.0

and,

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=5212.0
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eightf48544
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« Reply #6 on: August 22, 2009, 10:17:21 »
Presumably there's a missing line of code in the departures display along the lines of

"If arrival time later than departure time use arrival time" With key = train number so it can pick up if arrival time is normally earlier than departure time.

It would be interesting to know what time the CIS▸ (Customer Information System) screens West of Exeter use, the estimated Exeter depature or arrival time.
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Super Guard
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« Reply #7 on: August 22, 2009, 10:33:49 »
Oh, so you were the strange person taking photos of the CIS▸ (Customer Information System) screens  Wink

Obviously a bug in the system for that particular train, as the 1146/1148 York/Plymouth service was reporting correctly.
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« Reply #8 on: August 22, 2009, 11:20:52 »
Quote from: Donkey Guard on August 22, 2009, 10:33:49
Oh, so you were the strange person taking photos of the CIS▸ (Customer Information System) screens  Wink

Proof that us foamers don't just whip out our cameras when interesting traction trundles by!!! Wink
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« Reply #9 on: August 22, 2009, 18:56:39 »
Quote from: bignosemac on August 22, 2009, 11:20:52
trundles

Did somebody say donkeys?
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Btline
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« Reply #10 on: August 31, 2009, 19:30:43 »
I do wish someone could invent "intelligent" info screens. It is rather insulting to be told a train is on time, when the arrivals show the incoming terminating train is late. (happens often with the NEW 2006ish boards at Worcester FS). Or perhaps ones which the staff can alter automatically.

Perhaps Ditra is better. Unfortunately, CT installed the dire system that we have now (with the Digital Doris called "Sarah" a la Paddington).
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grahame
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« Reply #11 on: August 31, 2009, 20:22:28 »
Noted and photographed yesterday ...



... at about 16:53 on a train waiting to leave Bristol Temple Meads (at 17:00) for Manchester.  Looks like some remarkable diversions were in place  Grin

Seriously, there are times that no information would be better than the wrong information.
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Btline
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« Reply #12 on: August 31, 2009, 20:57:08 »
 Grin

And I think passengers on SWT▸ (South West Trains) will agree with Grahame: http://news.bbc.co.uk/1/hi/england/8223596.stm

I think that we as a nation need to stick our fingers up at Brussels, and get rid of pointless announcements as this MP▸ (Member of Parliament, or Mile Post (a method of measuring the railway in miles and chains from a starting point - usually London), depending on context) is campaigning.
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Rogang
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« Reply #13 on: August 31, 2009, 21:28:09 »
The picture from Grahame was on the side of a Voyager - not on a platform CIS▸ (Customer Information System) screen.
 I have no idea what happened on that Wednesday afternoon at Exeter. The CIS system should not have allowed that, and I will check our database for any bugs with this train - shame nobody rang us at Control  on the day. Please encourage station staff to let us know any time something stupid like that shows!
Acurate times of arrivals depends on tracking the train. Some areas of FGW▸ (First Great Western) land do have the systems to track trains (eg most of Cornwall and the Cotswold Line), and timings only happen at stations. This can often be the reason for the system appearing to be slow in updating.
The good news is that FGW is updating its CIS throughout the whole network over the next year or so. The new system will be well worth waiting for!
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Btline
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« Reply #14 on: August 31, 2009, 22:20:48 »
Quote from: Rogang on August 31, 2009, 21:28:09
The picture from Grahame was on the side of a Voyager - not on a platform CIS▸ (Customer Information System) screen.

If that was directed at me, I know!

I was commenting on his phrase: "Seriously, there are times that no information would be better than the wrong information."
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