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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Groupsave Restricted Dates now updated
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Author Topic: Groupsave Restricted Dates now updated  (Read 5690 times)
insider
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« on: June 21, 2011, 16:14:59 »
http://www.firstgreatwestern.co.uk/Documents/Custom/GroupSave19052011.pdf

Updated Groupsave restricted dates are now on FGW▸ (First Great Western) website.

(Better late than never)
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JayMac
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« Reply #1 on: June 21, 2011, 16:52:37 »
Not happy with the way the barred dates are implemented online. On Sunday 10th July (T4 On The Beach, Weston SM) it is not possible to buy GroupSave if you want to, say, travel from Bristol to Bridgwater during times when GroupSave travel is barred to/from WSM.

This despite the barred list quite clearly stating at the top "Travel is permitted for journeys THROUGH the station."
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
ChrisB
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« Reply #2 on: June 22, 2011, 15:57:44 »
Not an FGW▸ (First Great Western) fault....

Quote
There appears to be an issue at the National Rail Enquiries / RSP end (they effect the bars on line) so I have asked them to investigate. Thanks for flagging it up.
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JayMac
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« Reply #3 on: June 22, 2011, 16:04:55 »
Ahead of you on that one ChrisB. Spoke with CS» (Caledonian Sleeper - about) yesterday, who put me on hold while they spoke with F&I at Swindon. I got the reply similar to your quote. It appears that all trains calling at WSM have been barred from GroupSave on that date regardless of whether they serve other stations.

I'd debate whether FGW▸ (First Great Western) were at fault or not though. They have to provide the information to NRE▸ (National Rail Enquiries)/RSP and thetrainline (who manage their booking engine) and should really ensure that it is implemented correctly.

As you know I'm pedantic and go looking for errors likes this. I'm hot on errors that will potentially see passengers paying more than they need to. I don't mind pointing them out to the TOC▸ (Train Operating Company) but I'd much rather they got it right in the first place.
« Last Edit: June 22, 2011, 16:11:03 by bignosemac » Logged
"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
ChrisB
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« Reply #4 on: June 22, 2011, 16:18:05 »
INdeed, so they should.
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eightf48544
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« Reply #5 on: June 22, 2011, 17:11:01 »
It seems that the Gordian knot is getting bigger and bigger.

Alexander anyone!
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