To be fair to the staff involved, I think perhaps there ought to be a 5th option between "Third best" and "Least best":
* Fourth best is staff giving a less than optimal answer
To my mind, the "wrong" answer would have sent you off in the opposite direction altogether.
* Fourth best is staff giving a less than optimal answer
To my mind, the "wrong" answer would have sent you off in the opposite direction altogether.
I have to agree there, Phil ... their advise would have sent me on a 90 minute journey when a 30 minute journey was possible, and it would have been worse to have said "Change at Didcot" or something like that.
It's been quite a long day, and I'm trying to recall if I asked "how do I get to Melksham" or "do I change at Chippenham or Trowbridge to get to Melksham at this time of day?" ... if I asked the latter (which is likely as I'm a helpful sort unless really p**sed off) then I'm sticking by my original hypothesis that they couldn't really have been more wrong.
But I'm lucky ... I have the ability to read a timetable, and copies of Central 1 and Central 3 with me at all times when travelling by train so it was