It would appear that National Rail has still not bothered to fix their website/or App over the last few weeks. I cannot renew my (virtual) Railcard - my idea (above) doesn't work for me either ! I keep getting an "unexpected issue" - except it isn't unexpected after first dozen attempts !
According to the
FAQs▸ you don't have to verify yourself if you are renewing - no one seems to have told the website - it asks me for everything, name, rank, official number, 30 digit passport number, the middle name of my Uncle Fred's pet frog ...............and it still doesn't work. No bother - I'll send an email to the helpline, that'll sort it...............if I wait 10 days
Do they actually want anyone to use the trains nowadays ? except at full fare of course....................