Welcome to "Meet the Manager"

grahame

Administrator
Hero Member

Posts: 40850

Welcome to "Meet the Manager" - 18th June 2020

« on: June 18, 2020, 16:59:52 »

I am pleased to welcome Samyutha Bala, GWR^▸ 's Head of Customer Experience and Jason Ness, GWR's head of Customer Relations to the Coffee Shop for a "meet the manager" session, supported by Caroline Cummins, their Custmomer Engagement Manager.. Member's questions were forwarded earlier this week, and will be posted at intervals by RedSquirrel, followed up by answers from one of the GWR team. Forum members are then very welcome to follow up, and our GWR guests will be around to answer / discuss here for the following hour.

A big welcome and THANK YOU for doing this to Jason, Sam and Caroline


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Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep

Samyutha Bala

Transport Scholar
Jr. Member

Posts: 12

Re: Welcome to "Meet the Manager" - 18th June 2020

« Reply #1 on: June 18, 2020, 17:01:14 »

Good evening everyone, I'm the Head of Customer Experience for GWR^▸ . I've been with the company for over 5 years now, starting off as a Dispatcher at London Paddington, and holding several roles in Stations and in the Customer Experience team. I'm looking forward to hearing your views and answering your questions today


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Jason Ness

Transport Scholar
Newbie

Posts: 9

Re: Welcome to "Meet the Manager" - 18th June 2020

« Reply #2 on: June 18, 2020, 17:02:53 »

Hi Grahame & everyone,

I’m the Head of Customer Relations for GWR^▸ , so responsible for our Contact Centre and the services held there such as Customer Support, Passenger Assist & Telesales. Also responsible for dealing with any complaints about our service, we do get the odd one or two!

Have been with FGW^▸ /GWR for 15 years in a few Customer Service roles, look forward to answering any questions you have.


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You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

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