I'd agree with that: inaccurate or misleading information is worse than having none at all. Noting that 'accurate' does not have to mean 'precise': if '10 minutes late' turns out to be 12, 15 or even 20, that's still reasonably useful information.
As an aside, has anyone else found the design of these 'help points' misleading? It's the big, green button for emergency contact that's the problem. It's good that it's big, but misleading that it's green and that it's so much more prominent and also so close to the button for contacting the switchboard (or whatever it's called) for information. My son's pressed it by mistake or out of childish curiousity at least twice(
) when he was little, and I've seen adults do the same.