Overcharged by XC this evening

ChrisB

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Posts: 12367

Re: Overcharged by XC this evening

« Reply #15 on: August 06, 2013, 14:29:33 »

Quote

But what is scary about the current situation is that presumably there's an internal industry mechanism for XC^▸ to apply to take over all the relevant flows from FGW^▸

Yep there is - done on pax flow using each TOC^▸ ....winner is TOC carrying most pax


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Worcester_Passenger

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Posts: 1724

Re: Overcharged by XC this evening

« Reply #16 on: August 06, 2013, 15:00:55 »

Quote from: ChrisB on August 06, 2013, 14:29:33

Quote

But what is scary about the current situation is that presumably there's an internal industry mechanism for XC^▸ to apply to take over all the relevant flows from FGW^▸

Yep there is - done on pax flow using each TOC^▸ ....winner is TOC carrying most pax

I don't believe that.

I travel regularly from Worcester to the North West and I've looked at the fares on offer (in the interests of ticket splitting).

Worcester - Crewe (SOR ^59.30, no First Class fares) is set by London Midland. Understandable given that they operate two trains per hour.

Worcester - Preston (SOR ^104.00, FOR ^194.00) is set by Virgin West Coast. Understandable given that they operate one train per hour.

Worcester - Warrington Bank Quay (SOR ^84.00, FOR ^185.00) and Wigan (SOR ^96.00, FOR ^210.00) are both set by CrossCountry. To travel with XC I'd have to change in Manchester, adding 1:15 to a 2:15 journey.

As it says in the exam papers, "discuss".

Oh, and the cheapest fare involves five separate tickets, for Worcester - Birmingham - Wolverhampton - Crewe - Wigan - Preston, saving just under 30%.


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John R

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Posts: 4416

Re: Overcharged by XC this evening

« Reply #17 on: August 17, 2013, 12:45:58 »

To complete the original story, having been asked to send a pdf of the tickets through to CC, they admitted that I had been overcharged, and have sent me a voucher for ^1.60. The response, whilst apologetic, didn't really address the point I was trying to make, which was how come their TM^‡'s machine was set to show an incorrect price, so I don't get the impression that anything will be done to stop it happening again, and thus netting CC a nice little profit to the embarrassment of some of its customers.


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